Melissa Popp
Midlothian,IL
Summary
Results-driven leader in fuel and convenience store operations, ensuring compliance with company policies and safety regulations. Trained team members on customer service standards while enhancing service quality through effective monitoring. Skilled in cash handling, inventory control, and vendor coordination, driving operational efficiency and success. Organized in scheduling staff and prioritizing tasks to align with business objectives.
Overview
5
5
years of professional experience
Work History
Store Manager
MurphyUSA
Warsaw, Indiana
02.2025 - 07.2026
- Managed daily MurphyUSA fuel and convenience store operations.
- Trained team members on store standards and customer service.
- Established customer service standards and monitored staff compliance.
- Resolved customer concerns and service issues.
- Monitored cash handling and register accuracy.
- Oversaw inventory counts and merchandise replenishment.
- Coordinated vendor deliveries and store supplies.
- Scheduled associates and assigned frontline tasks.
- Ensured compliance with safety regulations and company policies.
Store Manager
CircleK
Warsaw, Indiana
10.2021 - 11.2023
- Oversaw daily operations of CircleK fuel and convenience store, ensuring efficient service delivery and customer satisfaction.
- Scheduled associates and delegated frontline tasks to maintain optimal store functionality.
- Developed and implemented training programs for team members on store standards and customer service, enhancing customer experience.
Education
General Education Diploma
Chicago, ILSkills
- Cash handling
- Inventory control
- POS systems
- Scheduling software
- Vendor coordination
- Safety regulations
- Customer service training
- Team leadership and coaching
- Work Planning and Prioritization
- Multitasking and organization
- Hospitality and accommodation
Timeline
Store Manager
MurphyUSA
02.2025 - 07.2026
Store Manager
CircleK
10.2021 - 11.2023
General Education Diploma