Melissa Porter
Wimberley
Summary
Portfolio Property & HOA Manager with 10+ years of experience overseeing multi-community and multi-property portfolios. Expertise in financial management, capital improvement coordination, vendor negotiation, board governance, and high-volume client relations. Proven ability to manage 100+ properties and 13+ HOA communities while maintaining operational efficiency and stakeholder satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Hill Country Premier Lodging
06.2025 - Current
- Serve as liaison between homeowners, guests, and maintenance vendors
- Coordinate repairs and vendor scheduling for short-term rental portfolio
- Troubleshoot maintenance issues in real time to minimize service disruptions
- Maintain high guest satisfaction through proactive communication
HOA Portfolio Manager
Pioneer Beck Real Estate Services & Management
Austin, TX
10.2022 - 11.2023
- Managed operations, governance, and financial oversight for 11 homeowner associations
- Directed reconstruction and capital improvement projects
- Developed and monitored annual operating budgets
- Led board meetings and annual homeowner meetings
- Responded to 24/7 emergency property matters
- Oversaw vendor contracts, bid comparisons, and approvals
- Conducted thorough market analysis to identify emerging trends and opportunities.
- Developed and managed diversified investment portfolios to maximize client returns.
Customer Service Representative
Kestra Financial
01.2022 - 10.2022
- Financial data review & compliance documentation
Property Manager / Real Estate Agent
Vance J. Elliott Realty
05.2020 - 09.2021
- Managed 100+ residential and commercial properties
- Coordinated maintenance, tenant communication, and contractor oversight
- Handled 24/7 emergency property response
- Oversaw leasing, make-readies, and rent-ready turnover processes
- Closed 9 real estate transactions within 7 months
HOA Portfolio Property Manager
Goodwin Management
01.2011 - 01.2019
- Managed full operations for 13+ homeowner associations
- Developed and administered annual budgets
- Led monthly board meetings and annual membership meetings
- Coordinated capital projects and vendor management
- Processed invoices and financial reporting
- Maintained homeowner communications and issue resolution
- Managed property operations, ensuring compliance with safety and regulatory standards.
- Developed and implemented strategies to enhance tenant satisfaction and retention.
Education
High School -
Westwood High School
01-2000
Skills
- HOA Portfolio Management
- Licensed Real Estate Agent
- Budget Development & Financial Oversight
- Capital Improvement & Reconstruction Projects
- Vendor & Contract Negotiation
- Board Meeting Leadership
- Emergency Response Management
- Lease Administration & Property Operations
- Stakeholder Communication
- Conflict Resolution
- Yardi / AppFolio / Property Management Software
- Customer service
Certification
Real Estate License
Timeline
Guest Services Representative
Hill Country Premier Lodging
06.2025 - Current
HOA Portfolio Manager
Pioneer Beck Real Estate Services & Management
10.2022 - 11.2023
Customer Service Representative
Kestra Financial
01.2022 - 10.2022
Property Manager / Real Estate Agent
Vance J. Elliott Realty
05.2020 - 09.2021
HOA Portfolio Property Manager
Goodwin Management
01.2011 - 01.2019
High School -
Westwood High School