Melissa Potter
Levelland,TX
Summary
I’m organized and detailed oriented. I have a wide range of skills. From owning my own business to working with a team of nurses, doctors and patients to provide optimal care. I am also a mother of two high school boys. All giving me the ability to multitask home life and work life.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Montie Wayne Sheet Metal
Goleta, California
05.2013 - Current
- Solved complex problems related to payroll processing quickly and efficiently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Coffee Shop Owner
Coffee 211
Levelland, Texas
08.2018 - 06.2022
- Maintained accurate records of financial transactions and sales data.
- Analyzed customer feedback to improve product offerings and enhance customer experience.
- Evaluated employee performance on a regular basis and provided feedback when necessary.
- Performed regular maintenance checks on espresso machines or other kitchen equipment used in the cafe.
- Organized promotional events such as special discounts or competitions to attract more customers.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Managed payroll functions related to hiring new employees or processing employee payments accurately and timely.
- Established relationships with local businesses for potential partnerships or collaborations.
- Inspected facilities regularly to ensure cleanliness is maintained throughout the cafe.
- Provided excellent customer service by promptly addressing customer inquiries and complaints.
- Created marketing campaigns to promote products and services offered in the café.
- Supervised baristas to ensure that they are providing quality drinks while adhering to company standards.
- Monitored stock levels of ingredients, beverages, supplies, and equipment needed for daily operations.
- Analyzed sales data to identify areas of improvement for increasing revenue growth.
- Ordered additional supplies as needed to maintain optimal inventory levels at all times.
- Implemented cost-saving measures such as bulk purchasing or negotiating better prices from suppliers.
- Trained new employees on proper food preparation techniques, portion control, cash handling procedures, and other operational tasks.
- Ensured compliance with health and safety regulations in the workplace.
- Negotiated contracts with vendors for coffee beans or tea leaves used in making beverages served in the cafe.
- Managed daily cafe operations, including scheduling staff and monitoring inventory.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Managed food preparation, guest interaction, quality control and customer relations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Delegated work to staff, setting priorities and goals.
Circulating Nurse, Operating Room
Covenant Hospital
Levelland
08.2016 - 01.2018
- Assisted surgeons with instruments and other supplies during operations.
- Educated families about post-operative instructions and follow up care plans.
- Maintained aseptic technique throughout the procedure.
- Provided assistance with transfer and positioning of patients onto OR table safely.
- Provided emotional support to patients undergoing surgery or invasive procedures.
- Assisted in the preparation of operating room and patient for surgical procedures.
- Conducted pre-surgery assessments on assigned patients prior to their admission into the OR.
- Monitored vital signs, blood pressure, and pulse rate during surgery.
- Collaborated with multidisciplinary team members to ensure optimal patient outcomes.
- Observed infection control policies when handling specimens or disposing sharps objects.
- Prepared and maintained accurate records of patient care activities.
- Provided direct nursing care to pre-operative, intra-operative and post-operative patients.
- Administered medications as ordered by physician.
- Ensured compliance with safety regulations within the operating suite environment.
- Managed inventory levels of supplies required for daily surgeries.
- Evaluated patient's physical condition before, during and after surgery.
- Verified correct identification of patient before beginning any procedure.
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
- Handled laboratory specimens and inspected containers for correct packaging and labeling.
- Observed body language, movement, and demeanor to anticipate surgeon's needs and maintain procedure sterility during operation.
- Consulted medical sources to gain knowledge of emerging and updated procedures and select equipment for procedures or treatments.
- Built relationships with pre- and post-surgical patients with compassion and positive attitude.
- Assisted with nursing duties in short-staffed areas.
- Performed comprehensive assessments to identify patient needs, devise care plans, modify care solutions, and support patient rights.
- Administered treatments, therapies, and medication according to prescribed methods and protocols.
- Assisted surgical team in donning sterile gowns, gloves, and masks to maintain a sterile environment.
- Educated patients and families about post-operative care, including wound care and medication management.
Medical Surgical LVN
Lamb County Hospital
Littlefield, Texas
10.2014 - 08.2015
- Participated in team meetings to discuss patient progress and plan treatment goals accordingly.
- Collaborated with other healthcare providers including physicians, nurses and specialists in order to coordinate optimal patient care plans.
- Provided direct patient care by taking vital signs, administering medications and treatments, and providing wound care.
- Identified potential problems that could impact the quality of care delivered to patients including issues related to staffing or equipment shortages and deficiencies.
- Maintained accurate medical records for each patient utilizing electronic health record systems.
- Actively participated in continuing education activities in order to stay abreast of latest developments in nursing practices, procedures, techniques .
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX01-2018
Associate of Science - Nursing
South Plains College
Levelland, TX05-2016
Vocational Nursing
South Plains College
Levelland, TX08-2014
Skills
- Payroll policies and procedures
- Payroll Administration
- New employee processing
- Data Reconciliation
- I-9 documentation
- Employee Relations
- Employee File Maintenance
- Policy Adherence
- Record-keeping
- Analytical Skills
- Interpersonal and written communication
- Meeting deadlines
- Patient Education
- Medication and IV administration
- Direct Patient Care
- Care plan implementation
- Policy and procedure compliance
- Treatment Planning
- Clinical Documentation
- Licensed RN
- Patient rights advocacy
Timeline
Coffee Shop Owner
Coffee 211
08.2018 - 06.2022
Circulating Nurse, Operating Room
Covenant Hospital
08.2016 - 01.2018
Medical Surgical LVN
Lamb County Hospital
10.2014 - 08.2015
Payroll Specialist
Montie Wayne Sheet Metal
05.2013 - Current
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Associate of Science - Nursing
South Plains College
Vocational Nursing
South Plains College
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