Melissa Powell
Rome
Summary
Results-driven individual with extensive experience in fostering teamwork and collaboration. Known for strong problem-solving skills and effective communication, ready to contribute to a positive and productive workplace.
Overview
29
29
years of professional experience
Work History
Homemaker
Powell/Aaserude Household
Rome, GA
06.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in conflict resolution.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Chief financial officer of the household.
Substitute Teacher
Floyd County Schools and Rome City Schools
Rome, GA
02.2007 - 06.2013
- Managed classroom environments, promoting positive behavior and engagement.
- Upheld classroom routines to support student environments and maintain consistent schedule.
- Collaborated with faculty to maintain curriculum continuity during teacher absences.
- Developed positive relationships with students, promoting a safe and inclusive learning environment.
- Completed documentation of attendance, grades, and other required details.
- Proctored quizzes, tests, and standardized examinations
411 Operator
AT&T
Albany, GA
11.1996 - 02.2007
- Provided accurate information to callers regarding directory assistance and service inquiries.
- Maintained up-to-date knowledge of service offerings and changes to enhance caller support.
- Collaborated with team members to streamline processes for handling high call volumes effectively.
- Mentored new operators on best practices for customer interaction and problem-solving strategies.
- Enhanced caller experience by providing accurate and timely information in response to inquiries.
- Trained new operators,
- Prevented unnecessary escalation of complaints or disputes by employing effective conflict resolution strategies when interacting with upset callers.
Education
Bachelor of Science - English
Albany State University
Albany, GA06-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Chief Financial Officer
Timeline
Homemaker
Powell/Aaserude Household
06.2013 - Current
Substitute Teacher
Floyd County Schools and Rome City Schools
02.2007 - 06.2013
411 Operator
AT&T
11.1996 - 02.2007
Bachelor of Science - English
Albany State University