Melissa Price
Snohomish,WA
Summary
Highly motivated, self-directed professional with a broad range of customer service experience, Sales and Collections, seeks to bring talent to a respected organization that values hard work, dedication, and results. Expertise in leading profit-supporting operations through strategic planning, promoting marketing campaigns, reviewing, and achieving quarterly sales goals. Demonstrated account management skills that enhance productivity and drive sustained business performance. Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards.
Overview
29
29
years of professional experience
Work History
Accounts Receivable Analyst
Slalom Consulting
02.2020 - Current
- Responsible for achieving individual cash collection targets
- Maximize cash receipts from outstanding receivable and mitigate bad debt
- Complete customer contact to obtain payment against receivables
- Execute Collection Strategies
- Record Disputes
- Manage all identified disputes through resolution including:
- Logging all identified disputes in Oracle
- Distribution of invoices copies to customer
- Communication and follow-up with customer, Account Team, Engagement Management, and Market to complete resolution activities
- Creating tickets in ServiceNow for action requests and collaboration with cross functional teams
- Reconcile Accounts
- Execute Refunds when required
- Evaluate and respond to external requests
- Access Changepoint when required to review Customer artifacts, invoice transaction details, or send invoice copies and required support to clients
- Access Salesforce when required to review executed contracts and account artifacts
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Credit Representative/Senior Accountant
K&L Gates
02.2018 - 02.2020
- Identify overdue client accounts using the firm wide collection system and reporting processes
- Communicate with clients, attorneys, or billing personnel regarding the status of past due invoices
- Monitor payment discrepancies and work to identify causes of deduction or overpayment
- Prepare analysis of uncollectable accounts for outside agency referral, legal action, and/or potential write Off
- Prepare and distribute client matter aging reports for offices
- Prepare documentation for processing clients’ refunds
- Research and respond to data requests from internal and external personnel
- Perform various administrative tasks for assigned client accounts
- Demonstrates ability to meet obligations effectively with confidentiality, integrity, and sensitivity
- Ability to communicate effectively and interact with diverse personalities while maintaining professionalism
Senior Accountant, Customer Service Supervisor
Co Star
04.1996 - 02.2018
- Manage 700+ accounts for various regional markets
- Consistently maintain markets under 8% over 90 month to month
- Maintain account histories and reclamation by organizing client database
- Review contracts, reconcile accounts as needed, and resolve any discrepancies
- Support sales team to resolve problem accounts and build strong client relationships
- Handle collection, cancellation, and customer account inquiries; Make payment plans and take settlements to resolve past due balances
- Provide training as necessary in AX, Sales Force and any other programs as needed
- Analyze reports to determine high risk accounts and assist with resolution
- Respond to inquiries from Sales teams and address and resolve concerns
- Assist with high visibility customers and act as a liaison when necessary
- Review and track credit reports for accuracy and consistency
- Review accounts for bad debt placement and manage these accounts with an outside agency
- Managed a team of 5-7 Customer Service Representatives
- Responsible for the hiring and development of team, to include recruiting, interviewing, on boarding, training performance management, discipline and termination
- Operated multiple phone lines and routed calls to various departments
- Monitor customer request and correspondence ensuring proper and prompt handling
- Managed vendor agreements, applications and W-9s, etc
- Responsible for customer relations, which would include, but not limited to; Welcome letters, introductory phone calls
Education
High School Degree -
Bothell High School
Bothell, WA06.1994
Skills
- Customer Service
- Collections/Cancellations
- Account Management
- Database Management
- Account Reconciliation
- Microsoft Office Suite
- Accounts Receivable Software
- Purchase Orders
- Record Reconciliation
- Data Entry and 10-Key
Timeline
Accounts Receivable Analyst
Slalom Consulting
02.2020 - Current
Credit Representative/Senior Accountant
K&L Gates
02.2018 - 02.2020
Senior Accountant, Customer Service Supervisor
Co Star
04.1996 - 02.2018
High School Degree -
Bothell High School
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