Melissa Price
Gilbert,AZ
Summary
To secure a customer service position among a thriving team environment and provide me with the opportunity to apply my existing knowledge and skills. My ultimate focus consists of, constantly striving to remain abreast of new advances that allow me to provide the utmost dedication and professional commitment to my employer and client(s). Highlight of Qualifications: Exceptional Customer Service Ability to adjust and work in highly stressful environment. Enjoy working independently and on a team Personal, Punctual and Professional Extremely organized and detail oriented
Overview
22
22
years of professional experience
Work History
Hiring Director
A Brighter Avenue
Mesa, AZ
11.2022 - Current
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Managed recruitment team and trained and mentored new advisors.
- Built and strengthened successful relationships with external recruiters and agencies.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Paraprofessional Aide
Chandler School District
Chandler, AZ
08.2022 - 11.2022
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supervised students on field trips for safety and proper behavior in public settings.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
Front Desk Agent
Biltmore Resort
Phoenix, AZ
08.2018 - 03.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Stylist
Super Cuts
03.2017 - 06.2017
Stylist
Ulta
04.2016 - 03.2017
Loan Representative
First Federal Bank of Kansas City
03.2016 - 05.2016
- Provide quality internal and external customer service by answering customer inquiries on marriage and consumer loans via ACD phone lines
- Receive closed and funded loans
- Prepare and deliver payoff statements and process payoff transactions on the core banking system
- Prepare and file Released Deed on closed loans as well as maintaining and completing a variety of monthly reports
Salon, Stylist
01.2016 - 05.2016
- Assist client and patient needs with hair services at three locations
- Manage and maintain salon at a health care resort in Shawnee
- Provide hair services to residents at Claridge Retirement Center
- Support staff at health care report and retirement center with client needs, such as transportation from salon to patient or residents’ rooms
Assistant Stylist
Salon Sophia
06.2015 - 02.2016
- Provide top notch customer service to include: shampoo and condition guest’s hair for stylist
- Responsible for upsell and to promote products and services to our clients
- Provide timely execution of other duties as delegated by leadership
- Warmly greet clients and ensure exceptional client experience
- Coordinate client appointments
- Retail sales, inventory, ordering and stock levels
- Helping with promos, and turn over sales
- Assisting the owner with phone calls, orders, reports of the business
- Support management with overall flow of the salon from the entryway to the back of house
- Problem solve with a effectively
- Clean, organize and prepare the salon to uphold Salon Spice's culture and atmosphere
- Proactively assist and transition between all aspects of the day to day operations.
Pharmacy Technician
Walgreens
12.2014 - 08.2015
- Responsible for providing top notch customer service to include: Retrieving prescription orders, counting, pouring, measuring and weighing tablets and medications, mixing medications, selecting the proper prescription container, creating prescription labels
- Administrative responsibilities include: preparing insurance claim forms, maintaining patient profiles, completing cash register transactions, answering phones, taking inventory of over-the-counter medications, being aware of the latest medicines and their availability
Shift Manager
Beauty Brands
Kansas City, MO
08.2012 - 08.2015
- Oversee the sales and services of beauty products
- Specializing in hair coloring, demonstrate wide range of cosmetology skill set that encompasses hair extensions and nail shellac techniques
- Performed personal ordering retail products for the business’ salon
- Created and maintained workbook for self, established and managed overall aspects of the business, from ground up
- Successfully enhanced retail product annual sales
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Oversaw loading and unloading of packages in warehouse.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
Senior Stylist
Beauty Brands
10.2012 - 11.2014
- Performs hair style consultation in order to decide what services the client needs
- Provides services to clients such as shampooing, cutting, styling, coloring and highlighting as desired
- Maintains safety standards and cleanliness, emphasizes product benefits and assist clients in the selection of retail products or services for their hair care needs, maintains a consistent relationship with client base in order to ensure return clients, proactively develop new customers
- Attends and participates in continuing education and training in order to follow new trends and techniques
Select Specialty Hospital
04.2012 - 02.2013
- Responsible for the care of patients to include: conduct vital tests and prepare health charts, wound care, provide patient’s with appropriate medicines
- Responsible for overall patient care to include: hygiene, nutrition care, exercise
Client Representative
Convergys, AT
06.2008 - 08.2008
- Responsible for providing professional customer service to include: answering product and service questions; suggesting information about other products and services, opens customer accounts by recording account information
- Maintains customer records by updating account information, resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment by following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
Teller
State Employees Credit Union
04.2007 - 11.2007
- Provided excellent communication skills to interact with customers
- Displayed a high level of interpersonal skills in dealing with customer/teller transactions
- Possess detailed information of all balancing and remittance procedures
- Responsible for calculating daily transactions to include: Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips, examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
- Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Receptionist
Show-Me Christian Youth Home
05.2005 - 12.2005
- Receive, screen all incoming phone calls and connect them to appropriate personnel
- Give a warm greeting to all people entering the office premise, help out each person who approaches the front desk with a query, maintain the in and out time muster kept for the visitors, sort out and hand over important packages, deliveries, or messages to appropriate departments within the company, provide clerical and administrative support to the management, keep a close watch over the staff workings and movements
- Liaison between the employees and other divisions of the organization viz., housekeeping, etc., being well versed with all kinds of official documentations to prepare letters, memorandums, etc., ensure cleanliness and orderliness in the reception area while abiding by the policies and regulations of the organization, update appointment diaries and logbooks for scheduling appointments for the right dates, report any security related matters to the line manager
Volunteer
05.2004 - 12.2005
CNA
Bothwell Regional Health Center
06.2004 - 02.2005
- Responsible for patient care to include: daily routine of the patients, conduct vital tests and prepare health charts, provide appropriate dressing on the patient's wound, provide patient’s with appropriate medicines, keep the patient's room clean and maintain the hygiene of the patients, helping them walk around, provide them with food at regular intervals
Education
Cosmetology State License-Diploma - undefined
Regency Beauty Institute
Olathe, KSAssociate Of Business Administration - General Studies
State Fair Community College
Sedalia, MO05.2006
General Education
State Fair Community College
12.2004
Certified Nurse’s Aide (CNA) - undefined
State Fair Community College Technical School
05.2004
Skills
- Strong verbal and written communication
- Active listening and empathy
- Problem-solving and critical thinking
- Conflict resolution and de-escalation
- Time management and multitasking
- Attention to detail and accuracy
Timeline
Hiring Director
A Brighter Avenue
11.2022 - Current
Paraprofessional Aide
Chandler School District
08.2022 - 11.2022
Front Desk Agent
Biltmore Resort
08.2018 - 03.2019
Stylist
Super Cuts
03.2017 - 06.2017
Stylist
Ulta
04.2016 - 03.2017
Loan Representative
First Federal Bank of Kansas City
03.2016 - 05.2016
Salon, Stylist
01.2016 - 05.2016
Assistant Stylist
Salon Sophia
06.2015 - 02.2016
Pharmacy Technician
Walgreens
12.2014 - 08.2015
Senior Stylist
Beauty Brands
10.2012 - 11.2014
Shift Manager
Beauty Brands
08.2012 - 08.2015
Select Specialty Hospital
04.2012 - 02.2013
Client Representative
Convergys, AT
06.2008 - 08.2008
Teller
State Employees Credit Union
04.2007 - 11.2007
Receptionist
Show-Me Christian Youth Home
05.2005 - 12.2005
CNA
Bothwell Regional Health Center
06.2004 - 02.2005
Volunteer
05.2004 - 12.2005
Cosmetology State License-Diploma - undefined
Regency Beauty Institute
Associate Of Business Administration - General Studies
State Fair Community College
General Education
State Fair Community College
Certified Nurse’s Aide (CNA) - undefined
State Fair Community College Technical School