Melissa Pulver
Fort Wayne,IN
Summary
Director of Nursing proven to deliver exemplary level of healthcare service delivery to patients/families/staff. Coordinate admission and discharge of patients.
Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator.
Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical offices.
Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Goal-driven, well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Licensed in All States with Compact License.
Overview
37
37
years of professional experience
Work History
Director of Nursing
Kingston At Dupont Assisted Living Memory Care
Fort Wayne, IN
07.2020 - Current
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of 30 nursing personnel to determine wage increases and implement discipline.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
COVID-19 Response Frontline Case Investigator
CHS
Fort Wayne, IN
08.2020 - 12.2021
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
Psychiatric Registered Nurse
Parkview Behavioral Health
Fort Wayne, IN
01.2010 - 07.2020
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Administered medication and treatments to patients to observe and record responses.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
Case Manager
Parkview Regional Medical Center
Fort Wayne, IN
08.1997 - 07.2020
- Provided safety planning, crisis intervention, and case management to clients.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance Preauthorization/Continued stay authorization/ Appeals/Denials and procedural costs.
Education
Compact License - RN -
Indiana State Department of Health
03.2022
Associate of Science - Registered Nurse
University of Saint Francis - Fort Wayne
Fort Wayne, IN07.2002
Associate of Science - Practical Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN05.1997
Skills
- Nursing Staff Management
- Expenditure Monitoring
- Recognition Programs
- Strategic Planning
- Computer Applications: Epic, Infor Global 40 ALL, Infor WMF, Point Care Click, Kronos, Cerner, Docutap, Essentia, Essentia RX, Excel, Microsoft Office, Blackboard, Teletracking, Zoom, Outlook/Google
Timeline
COVID-19 Response Frontline Case Investigator
CHS
08.2020 - 12.2021
Director of Nursing
Kingston At Dupont Assisted Living Memory Care
07.2020 - Current
Psychiatric Registered Nurse
Parkview Behavioral Health
01.2010 - 07.2020
Case Manager
Parkview Regional Medical Center
08.1997 - 07.2020
Compact License - RN -
Indiana State Department of Health
Associate of Science - Registered Nurse
University of Saint Francis - Fort Wayne
Associate of Science - Practical Nursing
Ivy Tech Community College of Indiana
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