Melissa Ramirez
Goodyear,AZ
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurant Group
01.2019 - 03.2020
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess
Saddle Mountain
01.2018 - 01.2019
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Event Hostess
Peter Piper Pizza Inc
05.2017 - 01.2018
- Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
Hostess
Ciao Grazie
05.2016 - 05.2017
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Bachelor of Science - Nursing
Northern Arizona University
Flagstaff, AZ05-2024
Associate of Science - Nursing
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Service prioritization
- Tableside Etiquette
Timeline
Server
Darden Restaurant Group
01.2019 - 03.2020
Hostess
Saddle Mountain
01.2018 - 01.2019
Event Hostess
Peter Piper Pizza Inc
05.2017 - 01.2018
Hostess
Ciao Grazie
05.2016 - 05.2017
Bachelor of Science - Nursing
Northern Arizona University
Associate of Science - Nursing
Maricopa Community Colleges, Glendale Community College