Overview
Work History
Education
Skills
Timeline
Generic

Melissa Ramirez

Goodyear,AZ

Overview

4
4
years of professional experience

Work History

Server

Darden Restaurant Group
01.2019 - 03.2020
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Hostess

Saddle Mountain
01.2018 - 01.2019
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Event Hostess

Peter Piper Pizza Inc
05.2017 - 01.2018
  • Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.

Hostess

Ciao Grazie
05.2016 - 05.2017
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

Bachelor of Science - Nursing

Northern Arizona University
Flagstaff, AZ
05-2024

Associate of Science - Nursing

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
05-2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Service prioritization
  • Tableside Etiquette

Timeline

Server

Darden Restaurant Group
01.2019 - 03.2020

Hostess

Saddle Mountain
01.2018 - 01.2019

Event Hostess

Peter Piper Pizza Inc
05.2017 - 01.2018

Hostess

Ciao Grazie
05.2016 - 05.2017

Bachelor of Science - Nursing

Northern Arizona University

Associate of Science - Nursing

Maricopa Community Colleges, Glendale Community College

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Melissa Ramirez