Melissa Ramirez
Naples,FL
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
7
7
years of professional experience
Work History
Office Assistant
Wreck It Demolition
11.2022 - Current
- Reviewed files, records, and other documents to obtain information to respond to requests
- Supported financial operations, processing invoices and payments in a timely and sufficient manner
- Facilitated smooth operations by efficiently handling incoming phone calls, emails, and visitor inquiries
- Expedited document processing with accurate data entry and filing
- Organized and maintained permit files and records
- Maintained accurate records of all submitted proposals
- Ensured timely delivery of proposals by deadlines
Dispatch Manager
Discount Dumpster Services
11.2022 - Current
- Provided ongoing support to the drivers, addressing any issues or concerns promptly and professionally
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction
- Coordinated the dispatching of 8 trucks to accomplish daily deliveries and pickups
- Scheduled deliveries and pickups according to customer needs
- Create and schedule deliveries and pick up routes for assigned truck drivers
- Utilized dispatch software to enter customer orders, deliveries, and receipts
- Manage customer accounts and invoicing
- Tracked and monitored vehicle performance and maintenance
Hostess
Cooper's Hawk Winery and Restaurant
02.2020 - 04.2022
- Escorted guests to tables, provided menus, and discussed our monthly specials
- Reviewed and updated the seating chart to reflect open and occupied seating
- Supported servers by escorting guests to seats, taking beverage orders, and running food
- Coordinated seating for party reservations and determined appropriate dates, times, and party counts
- Answered incoming calls and provided information regarding hours of operation, location, reservations, and menu items
- Addressed and resolved guest complaints, escalating to management when necessary
- Observed the dining room to monitor guest satisfaction and assisted when needed
- Assisted the office manager with money count during the weekends if necessary
- Assisted management with receiving, displaying, and rearranging our seasonal merchandise on the appropriate display tables
Seasonal Stockroom Operations Associate
Kohls
10.2019 - 02.2020
- Assisted associates with unloading trucks, moving merchandise, and maintaining neat, orderly, and safe storerooms
- Scanned floor samples and organized items for floor displays
- Handled customer paperwork and tracked delivery orders
- Assisted customers with refunds and product returns
- Handled cash and credit transactions, issued correct change, and processed online orders
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
Volunteer
Sports Club of Naples
06.2018 - 08.2018
- Transported equipment and resources to the appropriate locations
- Assisted with food preparation, serving, and cleanup
- Assisted with planning and events
- Offered care, companionship, and supportive listening to the children
Education
Florida Southwestern State College
Naples, FL05-2026
Diploma -
Palmetto Ridge HighSchool
Naples, FL05.2020
Skills
- Leadership
- Dependability
- Computer
- Integrity
- Creativity
- Customer Service
- Time Management
- Strong work ethic
- Problem-solving
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
Wreck It Demolition
11.2022 - Current
Dispatch Manager
Discount Dumpster Services
11.2022 - Current
Hostess
Cooper's Hawk Winery and Restaurant
02.2020 - 04.2022
Seasonal Stockroom Operations Associate
Kohls
10.2019 - 02.2020
Volunteer
Sports Club of Naples
06.2018 - 08.2018
Florida Southwestern State College
Diploma -
Palmetto Ridge HighSchool
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