Melissa Ranciglio
Norco,Ca
Summary
Energetic Sales Support Specialist focused on enabling strong customer service sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
5
5
years of professional experience
Work History
INSIDE SALES SUPPORT - CUSTOMER SERVICE
HESTAN COMMERCIAL
Anaheim, CA
08.2019 - Current
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Increased revenue with upselling techniques and thorough knowledge of product offerings.
- Strengthened client relationships, consistently following up on leads and ensuring satisfaction.
- Expedited issue resolution by liaising between customers and internal departments effectively.
- Coordinated logistics efficiently to ensure timely delivery of products to customers worldwide.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Nurtured prospective clients through consistent communication via phone calls, emails, and presentations.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed and maintained relationships with key accounts and existing customers.
- Prepared and presented sales reports and customer profiles to upper management.
- Documented customer complaints and completed corrective action requests.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Education
High School Diploma -
California High School
Whittier, CA06.2003
Skills
- Email Etiquette
- Sales Support
- Attention to Detail
- Professionalism
- Task Prioritization
- Customer Order Management
- Complaint resolution
- Multitasking
- Teamwork and Collaboration
- Self Motivation
Timeline
INSIDE SALES SUPPORT - CUSTOMER SERVICE
HESTAN COMMERCIAL
08.2019 - Current
High School Diploma -
California High School