Melissa Rayfield
Mills River,NC
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged strong multitasking and exceptional customer service skills at Sierra Nevada to elevate service quality. Spearheaded employee training at Earthfare, showcasing leadership and a strong work ethic. Proven track record in boosting sales and profitability as General Manager at Asqew Grill, demonstrating both hard (cash handling) and soft (guest engagement) skills.
Overview
16
16
years of professional experience
Work History
Server
Sierra Nevada
05.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cheese Monger
Earthfare
08.2014 - 05.2017
- Optimized workflow processes by implementing efficient cheese cutting and packaging techniques, reducing wait times for customers.
- Spearheaded employee training programs that ensured all staff possessed comprehensive knowledge about cheese varieties.
- Organized regular tasting events to showcase new products and facilitate community engagement.
- Stayed up-to-date on industry trends by attending cheese conferences, workshops, and networking events regularly.
General Manager
Asqew Grill
01.2009 - 08.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Certificate Of Textiles - Weaving
Haywood Community College
Clyde, NC06.2019
Associates Of Ceramics - Ceramics
Laney Community College
Oakland, CA05.2012
Bachelor Of Liberal Arts - Spanish
San Francisco State University
San Francisco, CA05.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Server
Sierra Nevada
05.2017 - Current
Cheese Monger
Earthfare
08.2014 - 05.2017
General Manager
Asqew Grill
01.2009 - 08.2014
Certificate Of Textiles - Weaving
Haywood Community College
Associates Of Ceramics - Ceramics
Laney Community College
Bachelor Of Liberal Arts - Spanish
San Francisco State University
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