Melissa Reedy
Mansfield,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Startek USA
Mansfield, OH
06.2013 - Current
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Contacted customers via phone or email to address data inquiries.
Education
High School Diploma -
Mansfield Senior High School
Mansfield, OH06-1993
Skills
- Scheduling
- Appointment Scheduling
- Data Entry
- Call Management
Timeline
Customer Service Representative
Startek USA
06.2013 - Current
High School Diploma -
Mansfield Senior High School