Melissa Renfro
Germantown
Summary
Passionate about pursuing a fulfilling career in the criminal justice field, leveraging a Bachelor's degree in Criminal Justice with high academic honors. Valued for dedication as a team player, known for reliability and loyalty when faced with challenges. Thrives in high-pressure environments, excels at collaborating with others to achieve shared objectives. Proven ability to multitask effectively while maintaining a strong sense of organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Job Shadow-Juvenile Parole Officer
State of Ohio- Department of Youth Services
07.2024 - Current
- Observe daily tasks and responsibilities of a Juvenile Parole Officer
- Gained insight into community corrections
- Attended meetings, reviewed workflows, and learned about the various tasks completed by juvenile parole officers. Including but not limited to home, school and work visits, court hearings, release/discharge reviews, facility visits, home evaluations, IDT meetings, etc.
Administrative Professional 1
State of Ohio- Department of Youth Services
06.2022 - Current
- Provides secretarial assistance through routine administrative tasks
- Gather data and prepare reports
- Answer and direct incoming phone calls to proper personnel
- Coordinate daily workflow of office procedures
- Draft and prepare correspondence and reports
- Research responses to outside inquiries
- Review and revise content received from others
- Maintain confidential files
- Transmit comprehensive case communications and reports to county courts
- JJCMS, OnBase, Tableau, etc.
- Maintain knowledge of local resources available
- Took part in meetings and committees to discuss such topics as Parole Safety and Training and communicate best ways to improve workflows.
Receptionist/Insurance Verification/Billing Specialist
Ohio Pediatrics
06.2020 - 06.2022
- Responsible for checking patients in and out.
- Verifying all insurances and collecting co-pays/balances.
- Scheduling patients for various appointment types.
- Manage appointments for providers
- Electronic medical records (ECW).
- Scanning papers into electronic system.
- Coding outpatient labs and radiology testing.
- Process patient payments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
Corrections Officer
Dayton Correctional Institution
08.2019 - 12.2019
- Maintaining control of the institution to provide for safety and security of the facility, offenders, staff, and general public by enforcing rules/regulations/policies and procedures.
- Supervise and direct offender activity in assigned areas of the facility/institution.
- Assuring assigned area is clean, safe, and secure.
- Monitoring and operating security controls, equipment, and computers.
- Conducting offender counts, security rounds, and searches.
- Complete required daily reports
- Prevent escapes or incidents which threaten security.
- When necessary, uses physical force, unarmed self-defense, firearms, or other force to detain or secure offenders.
- Recommended changes in procedures to emphasize officer safety.
- Instructed offenders on work detail and oversaw work-site transportation.
- Safely transported offenders to and from work sites.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Supervised specimen collection for drug screening.
- Use crisis management skills as necessary.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Mental Health Information Technician
Dayton Correctional Institution
04.2016 - 11.2016
- Health Information Tech (HIT)- Mental Health.
- Work closely with offenders that may be violent or mentally ill.
- Work with other employees to assist with intake and release procedures.
- Filing for multiple providers.
- Assist offenders with receiving outside resources upon release.(Community Linkage)
- Prepping, faxing, and mailing medical records for released offenders.
- Requesting records for new offenders.
- Monthly Stats reports and ACA Compliance
- Schedule outside facility testing for offenders.
- Managed the day-to-day functions of the mental health department.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Worked with physicians and nurses to improve the quality of patient health documents and records.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Office Assistant
Kettering Health Network
10.2015 - 04.2016
- Verify patient insurance.
- Obtain precertification for patient procedures.
- Work closely with a wide range of patients and departments throughout the hospitals.
- Daily office duties-phones, ordering supplies, extensive computer work.
- Electronically file testing into proper folders for schedulers.
- Assist all other employees and supervisors as necessary.
Education
Bachelor of Science - Criminal Justice/Corrections
Ohio University
Athens, OH08.2021
Associate of Applied Science - Criminal Justice
Sinclair Community College
05.2019
Skills
- Knowledge of government office practices and procedures
- Meticulous and organized
- Report writing
- Security understanding
- Multitasking ability
- Crisis Management
- Confidentiality and Ethical Judgment
- Motivational Interviewing
- De-escalation techniques
- Trauma-informed care
- First aid and CPR
Certification
Chemical Dependency- CDCA Certificate
Timeline
Job Shadow-Juvenile Parole Officer
State of Ohio- Department of Youth Services
07.2024 - Current
Administrative Professional 1
State of Ohio- Department of Youth Services
06.2022 - Current
Receptionist/Insurance Verification/Billing Specialist
Ohio Pediatrics
06.2020 - 06.2022
Corrections Officer
Dayton Correctional Institution
08.2019 - 12.2019
Mental Health Information Technician
Dayton Correctional Institution
04.2016 - 11.2016
Office Assistant
Kettering Health Network
10.2015 - 04.2016
Bachelor of Science - Criminal Justice/Corrections
Ohio University
Associate of Applied Science - Criminal Justice
Sinclair Community College
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