Melissa Retkofsky
Largo,FL
Summary
Dynamic professional with a proven track record at American Home Shield Corporation, excelling in customer relations and conflict resolution. Recognized for consistently exceeding sales targets and enhancing client satisfaction through tailored solutions. Skilled in cash handling and maintaining professionalism, I thrive in fast-paced environments while ensuring reliable service and effective communication.
Overview
9
9
years of professional experience
Work History
Cashier/ Stocker
Ulmerton Liquor and Wine
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Delivery Driver
Uber Eats
06.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Sales Rep/ Authorization Specialist
American Home Shield Corporation
11.2015 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Fostered collaborative environment, sharing best practices among sales team.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built relationships with customers and community to promote long term business growth.
- Exceeded sales targets through effective planning and goal setting.
Education
High School Diploma -
Stephen’s County High School
Toccoa, GASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Product knowledge
- Attention to detail
Accomplishments
- Promoted to team lead at AHS within 6 months
- Maintained top 5 sales persons the whole time I worked there
- Awarded for leadership and multi incentive winner based on sales metrics
Timeline
Cashier/ Stocker
Ulmerton Liquor and Wine
03.2025 - Current
Delivery Driver
Uber Eats
06.2019 - Current
Sales Rep/ Authorization Specialist
American Home Shield Corporation
11.2015 - 05.2021
High School Diploma -
Stephen’s County High School