Tomkio Hobbs
Kansas City,KS
Summary
Dedicated professional with extensive experience in customer service and cash handling, notably at Long John Silvers A&W. Excelled in fostering customer loyalty and enhancing team collaboration, demonstrating exceptional work ethic and empathy. Achieved significant improvements in customer satisfaction and operational efficiency through proactive problem-solving and effective communication skills.
Overview
32
32
years of professional experience
Work History
Cashier/ Stocker
Long John Silvers A&W
Shawnee, KS
02.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Cashier/Stocker
MacDonald's Restaurant
Kansas City, KS
02.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Production Worker
Aspen Products Inc
Kansas City, KS
03.2021 - 04.2022
- Implemented maintenance routines for machinery to reduce downtime.
- Improved product quality by conducting regular inspections and following safety protocols.
- Conducted quality control checks to uphold product standards.
- Increased team collaboration with active participation in daily briefings and problem-solving sessions.
- Operated machinery to meet production targets and ensure timely delivery of products.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
Cashier/Stocker
Go Chicken Go
Kansas City, MO
02.2019 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Stocker/
BIG D'S LIQUOR
Kansas City, MO
02.2018 - 03.2020
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier/Stocker
HAPPY FOODS
Kansas City, KS
03.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/Stocker
SNYDERS
Kansas City, MO
02.2013 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Substitute Preschool Teacher
Operation Breakthrough
Kansas City, MO
04.2009 - 10.2013
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
- Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Strengthened parent-teacher relationships through consistent communication and involvement in school events.
- Collaborated with fellow teachers to develop interdisciplinary units for a more comprehensive learning experience.
- Established strong rapport with students, creating an inclusive atmosphere where all children felt valued and heard.
- Enhanced communication with parents through regular updates on student progress and behavior.
- Supported special needs students by implementing individualized education plans, leading to improved learning outcomes.
- Encouraged creativity among students by introducing various art mediums and techniques during free play time.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Cashier/Stocker
Walmart
Bonner Springs, KS
03.2006 - 02.2008
Cashier/Stocker
MacDonald's
Kansas City, KS
01.2005 - 02.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
PCA/ CNA
Alliance Home Healthcare
Kansas City, KS
12.2002 - 06.2005
- Utilized blood pressure monitors to regularly check and maintain patient vitals.
- Provided emotional support and companionship to patients, enhancing mental well-being.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
PCA
Dream Works
Kansas City, KS
04.2000 - 12.2002
- Communicated effectively with healthcare team to relay patient needs and changes in condition.
- Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
- Provided emotional support and companionship to patients, enhancing mental well-being.
- Operated electronic health record software to accurately document patient information, ensuring timely updates.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
Cashier Team Lead
SUBWAY®Restaurants
08.1994 - 01.2000
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
Certificate - Basic
Donnelly College
608 N. 18th Street Kansas City, Kansas 08.2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier/ Stocker
Long John Silvers A&W
02.2024 - Current
Cashier/Stocker
MacDonald's Restaurant
02.2022 - 05.2023
Production Worker
Aspen Products Inc
03.2021 - 04.2022
Cashier/Stocker
Go Chicken Go
02.2019 - 10.2021
Cashier/Stocker/
BIG D'S LIQUOR
02.2018 - 03.2020
Cashier/Stocker
HAPPY FOODS
03.2016 - 02.2018
Cashier/Stocker
SNYDERS
02.2013 - 02.2015
Substitute Preschool Teacher
Operation Breakthrough
04.2009 - 10.2013
Cashier/Stocker
Walmart
03.2006 - 02.2008
Cashier/Stocker
MacDonald's
01.2005 - 02.2006
PCA/ CNA
Alliance Home Healthcare
12.2002 - 06.2005
PCA
Dream Works
04.2000 - 12.2002
Cashier Team Lead
SUBWAY®Restaurants
08.1994 - 01.2000
Certificate - Basic
Donnelly College