Melissa Revels
Flint Hill,VA
Summary
Guest service representative with sixteen years in the restaurant industry as server, bartender and manager. Currently employed as a Member Service Representative for Tential contracting for Navy Fedeal. Maintained call control goals for six out of six months. Experience in problem solving and guest forward interactions. Seeking more experience with member forward roles and developing skills in other areas of the company.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Tential
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Server
Dark Horse Irish Gastro Pub
02.2023 - 12.2023
- Serving guests in a timely manner and providing excellent customer service
Server
Griffin Tavern
07.2021 - 01.2023
- Serving guests in a timely manner and providing excellent customer service
Manager
Griffin Tavern
07.2015 - 06.2021
- Managed a high volume restaurant
- Managed a Front of House team.
- Managed office duties; scheduling, inventory, emails, orders, etc.
- Solved customer issues
- Organizing and filing paperwork
Server
Griffin Tavern
07.2014 - 07.2015
- Serving guests in a timely manner and providing excellent customer service
Server
Frost Diner
06.2013 - 07.2014
- Serving guests in a timely manner and providing excellent customer service
Server
Denny's
07.2008 - 06.2013
- Serving guests in a timely manner and providing excellent customer service
Education
High school diploma -
Liberty High School
06.2010
Skills
- Time management
- Food safety
- Restaurant experience
- POS
- Customer service
- Food service
- Guest services
- Cashiering
- Basic maths
- Cash handling
Timeline
Member Service Representative
Tential
01.2024 - Current
Server
Dark Horse Irish Gastro Pub
02.2023 - 12.2023
Server
Griffin Tavern
07.2021 - 01.2023
Manager
Griffin Tavern
07.2015 - 06.2021
Server
Griffin Tavern
07.2014 - 07.2015
Server
Frost Diner
06.2013 - 07.2014
Server
Denny's
07.2008 - 06.2013
High school diploma -
Liberty High School