Melissa Reyes
Lowell
Summary
Detail-oriented and bilingual professional with experience in recruiting, clerical support, front desk operations, and data entry. Strong customer service skills, administrative accuracy, and the ability to communicate effectively with diverse populations. Proven ability to multitask, maintain confidentiality, and support fast-paced office environments.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Kara’s health care
Lowell
02.2026 - Current
- Patient check-in/check-out: Greeting patients, verifying appointments, and updating records
- Scheduling: Booking, rescheduling, and confirming appointments
- Insurance processing: Collecting insurance info, verifying coverage, sometimes handling basic billing questions
- Phone/email communication: Answering calls, responding to inquiries, directing messages to clinical staff
- Administrative tasks: Filing records, managing electronic health systems, handling paperwork
Recruiter
At Work Staffing Agency
Rogers
05.2025 - 02.2026
- Screened and interviewed candidates for open positions
- Coordinated interviews and communicated with applicants throughout the hiring process
- Maintained applicant records and recruitment databases
- Provided bilingual support to candidates as needed
- Did Payroll for our employees
- Posted job openings, reviewed resumes, and conducted phone screenings
- Completed onboarding documentation, background checks, and I-9 verification
- Maintained applicant tracking system (ATS) with accurate candidate data
- Closed down reason for leaving
Medical Front Desk Assistant
Therapy pediatric
01.2025 - 05.2025
- Greeted patients and managed front desk operations in a busy medical office
- Scheduled appointments and confirmed visits via phone and email
- Verified insurance eligibility and collected co-pays
- Entered and updated patient information in EMR systems
- Maintained HIPAA compliance and patient confidentiality
- Assisted medical staff with administrative and clerical support
Bilingual General Clerk II
Serco
11.2022 - 11.2023
- Performed clerical and administrative duties
- Processed forms, files, and confidential documents accurately
- Performed clerical duties including filing, copying, scanning, and data entry
- Assisted bilingual customers with forms, inquiries, and documentation
- Processed mail, invoices, and internal correspondence
- Maintained accurate records while ensuring confidentiality
- Supported office staff with daily administrative tasks
Bilingual Data Entry Clerk
Jb Hunt
Rogers
05.2022 - 11.2022
- Entered and updated data accurately in bilingual systems
- Reviewed information for errors and ensured data integrity
- Maintained confidentiality of sensitive records
- Assisted staff with administrative and reporting tasks
Front Desk Receptionist
Home2
Rogers
05.2021 - 01.2022
- Greeted visitors and managed front desk operations professionally
- Answered multi-line phones and directed calls appropriately
- Scheduled appointments and maintained office calendars
- Handled incoming and outgoing correspondence
- Checked guests in and out efficiently using hotel management systems
- Provided exceptional guest service and resolved concerns professionally
- Managed reservations, room assignments, and billing
Skills
- Bilingual Communication (English & Spanish)
- Data Entry & Record Management
- Customer Service
- Front Desk & Administrative Support
- Recruiting & Candidate Screening
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail & Organization
- Scheduling & Appointment Coordination
- Phone & Email Correspondence
- Filing & Document Control
- Confidential Information Handling
- Multitasking & Time Management
Languages
- Spanish
- English
Timeline
Medical Receptionist
Kara’s health care
02.2026 - Current
Recruiter
At Work Staffing Agency
05.2025 - 02.2026
Medical Front Desk Assistant
Therapy pediatric
01.2025 - 05.2025
Bilingual General Clerk II
Serco
11.2022 - 11.2023
Bilingual Data Entry Clerk
Jb Hunt
05.2022 - 11.2022
Front Desk Receptionist
Home2
05.2021 - 01.2022