Melissa Schembri
Leominster,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service
Energy Federation Inc.
10.2002 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Program Coordinator
CLEAResult
01.2001 - 03.2023
- Facilitated programming by coordinating resources and deliverables between departments.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Worked with multiple programs within the company providing support and guidance.
- Provided assistance and follow through with customers on many areas of Mass Save programs.
- Provided back up or added support up to various departments when requested.
- Processing of rebates and contracts for various departments and programs including new construction homes, heating and cooling systems as well as weatherization of established homes. Also compiling data for billing, reporting and coordination of phone coverage.
Education
High School Diploma -
Center For Technical Education Innovation
Leominster, MA06.1991
Skills
- Call Center Customer Service
- Project Coordination
- Project Planning
- Performance Quality Assurance
- Persuasive Communication
- Precertification
- Program Requirements
- Coaching and Mentoring
- Responding to Difficult Customers
- Bookkeeping Support
- Salesforce
- Emotional Intelligence
- Proofreading and Editing
- Flexible and Adaptable
- Trained in Salesforce
- Punctual and Hardworking
- Word Processing
- Payment Collection
Dedication. I have worked for two companies for over 20 years carrying out various duties.
For the last 22 years I have dedicated myself to two environmental companies, working twelve hour days. My goal was not only to make a living, but to work with a growing company and to be a part of it's success. Both companies have grown a tremendous amount and I am proud to be part of them.
I have been flexible, adaptable and oftentimes extending my work days beyond 12 hours where needed all while balancing a family.
Timeline
Customer Service
Energy Federation Inc.
10.2002 - Current
Program Coordinator
CLEAResult
01.2001 - 03.2023
High School Diploma -
Center For Technical Education Innovation
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