Melissa Richter
Cincinnati,OH
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
TLG Peterbilt
Cincinnati, OH
09.2024 - 10.2025
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Engaged customers to understand their needs and recommend suitable products.
- Provided personalized service to build relationships with customers.
- Took notes and researched given information to ensure the correct products was given to the customer.
Parts Delivery Driver
TLG Peterbilt Cincinnati
Cincinnati, Ohio
09.2023 - 09.2024
- Delivered parts to customers safely and efficiently across designated routes.
- Assisted customers with loading and unloading parts as needed.
- Loaded and unloaded parts from delivery truck.
- Delivered parts to customers in a timely manner.
- Verified that invoices were accurate before leaving the warehouse.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Sales Associate
Kim Ottinger State Farm
Morristown, TN
05.2023 - 08.2023
- Quoting vehicles, houses, life insurance, and health insurance
- Made upwards of 40 outbound calls per day
- Took payments
- Assisted customers in finding what insurance fit their needs
- De-escalated situations with upset customers
Automotive Department Specialist
Rural King
Morristown, TN
01.2023 - 05.2023
- Consistently stocking shelves, facing products, and working top stock
- Assisting customers with questions
- Selling products and warranties
- Rearranging products and shelves to company planogram
- Selling and starting Stihl products
Warehouse/Shipping and Receiving Clerk
TLG Peterbilt
Cincinnati, OH
10.2021 - 06.2022
- Pulling customer parts for delivery, pick ups, UPS, and transfers.
- Check in stock, receive parts, verify quantities and correct part numbers.
- Load and unload trucks daily.
- Use of forklift daily, as well as pallet jack.
- Occasionally delivered parts to numerous companies and customers.
- Coordinate with various departments and regularly interact with customers.
Education
Associates of Applied Science -
University of Cincinnati Clermont
Cincinnati, OH12.2018
Skills
- Product knowledge
- Order processing
- Parts ordering
- Problem solving
- Attention to detail
- Team collaboration
- Customer care
- Active listening
- Price quote preparation
- Effective communication
Certification
Fully licensed in the state of Tennessee to write Property, Casualty, Life, and Health insurance
Timeline
Salesperson
TLG Peterbilt
09.2024 - 10.2025
Parts Delivery Driver
TLG Peterbilt Cincinnati
09.2023 - 09.2024
Sales Associate
Kim Ottinger State Farm
05.2023 - 08.2023
Automotive Department Specialist
Rural King
01.2023 - 05.2023
Warehouse/Shipping and Receiving Clerk
TLG Peterbilt
10.2021 - 06.2022
Associates of Applied Science -
University of Cincinnati Clermont