Melissa Robertson
Customer service
Ocean Springs,MS
Summary
Self-motivated customer service experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Bartender
Pascagoula Country Club
Pascagoula , MS
03.2020 - 06.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
ProShop Attendant
Whispering Pines Golf Club
Hurley, MS
10.2017 - 02.2020
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Computed purchases and received and processed cash or credit payment.
Food and Beverage Supervisor
Hickory Hill Country Club
Gautier, MS
01.2010 - 07.2017
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Monthly inventory control
- Managed scheduling of staff for all food and beverage services
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
GED -
Ocean Springs High School
Ocean Springs, MS01-1997
Some College (No Degree) - Associate in Psychology
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Outgoing Personality
- Courteous
- ABC regulations
- Knowledgeable on Golf Rules and regulations
- Great Customer Service
- Multitasking and task driven
- Reliable and flexible availability
- Self Motivated and eager to learn
- Adaptability and always looking to improve
Timeline
Bartender
Pascagoula Country Club
03.2020 - 06.2023
ProShop Attendant
Whispering Pines Golf Club
10.2017 - 02.2020
Food and Beverage Supervisor
Hickory Hill Country Club
01.2010 - 07.2017
GED -
Ocean Springs High School
Some College (No Degree) - Associate in Psychology
Mississippi Gulf Coast Community College
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