Melissa Rodriguez
San Antonio,TX
Summary
My name is Melissa, a Talented and energetic leader offering over 15 years of experience in preparing and serving diverse foods. People have said I'm a motivator to employees. In doing so, I hope to create and develop individuals to exceed customer expectations and to perform in high-volume settings while maintaining strong quality and effective cost controls. I am Service-oriented with good multitasking, safety management and decision-making skills in time pressed matters.
Overview
19
19
years of professional experience
Work History
Culinary Manager
SeaWorld Parks And Entertainment
San Antonio, TX
04.2021 - Current
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Lowered restaurant costs by [Number]% through creative ingredient sourcing and food waste efficiency.
- Motivated a team of 60+ employees to maintain high standards of food preparation and efficiency for 8-14 hours per shift.
- Hired 26 assistant supervisors to work on high-demand team of professionals.
- Scheduled kitchen staff of 10 people.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks and HACCP checks.
Culinary Supervisor
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
01.2013 - 04.2021
- Tracked and communicated regular maintenance and repair operations to keep building and equipment in peak condition.
- Welcomed new ambassadors and got them acclimated with their role in the operation
- Issued schedules for ambassadors as well as approve time off around business trends
- Handled unsatisfactory guest experiences as needed as well as demonstrated to team how they can do so according to their role
- Created plans for the daily operation and adjusted accordingly.
- Delegated important tasks to individuals to develop skills
- Trained and managed kitchen staff and Front of house workers , including employee development, issuing disciplinary actions and conducting performance reviews.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Determined operational weak points and implemented corrective actions to resolve line speed and Quality concerns and facilitate Great Guest Experiences.
Assistant culinary supervisor
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
02.2006 - 01.2013
- Set and oversaw weekly menu plans for Camper events.
- Trained and assisted in Front of house operations
- Delegated tasks from management to ambassadors.
- Placed orders for area
- Input sales at end of day
Beauty Advisor
Walgreens
San Antonio, TX
01.2008 - 04.2008
- Completed purchases and processed payments.
- Arranged merchandise to present visually appealing displays that drive sales.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Recommended appropriate products to meet customers' individual needs.
Food Service Attendant
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
02.2004 - 10.2005
- Limited portion sizes and used garnishes to control food costs.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Answered guests' questions about menu items and helped make selections.
- Helped customers complete purchases, locate items and promote product as well as Season pass for discounts.
Education
No Degree - General Education
St. Philips College
San Antonio, TXNo Degree - General Education
Palo Alto College
San Antonio, TXSkills
- Staff Management
- High-volume dining
- Food production management
- Kitchen equipment operation and maintenance
- Budgeting
- Food plating and presentation
- Sanitizing understanding
- Teamwork
- Responsible
- Multitasking abilities
- Customer service
Timeline
Culinary Manager
SeaWorld Parks And Entertainment
04.2021 - Current
Culinary Supervisor
SeaWorld Parks & Entertainment, Inc.
01.2013 - 04.2021
Beauty Advisor
Walgreens
01.2008 - 04.2008
Assistant culinary supervisor
SeaWorld Parks & Entertainment, Inc.
02.2006 - 01.2013
Food Service Attendant
SeaWorld Parks & Entertainment, Inc.
02.2004 - 10.2005
No Degree - General Education
St. Philips College
No Degree - General Education
Palo Alto College