Melissa Rodriguez
San Antonio
Summary
Professional and knowledgeable Administration Assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. I maintain High levels of organization,while effectively prioritizing tasks. Ready to Contribute to a growing organizarions mission to make a significant impact on the lives of others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ability Backflow LLC
Windcrest, TX
10.2022 - 12.2025
- Outbound calls to set appointments with customers and enter their information into database
- Managed daily email correspondence to ensure timely responses.
- Oversaw scheduling and allocation of work assignments for technicians.
- Processed billing invoices and assisted in payment collection. Supported the team in managing billing inquiries and resolving payment issues. Facilitated timely invoicing and aided in securing payments.
- Generated detailed estimates for prospective projects, ensuring accuracy and clarity.
- Coordinated material orders with local warehouses to maintain workflow efficiency for the work week.
- Managed incoming phone calls and provided exceptional customer service support.
Attendance Clerk
NEISD
San Antonio, TX
08.2021 - 10.2022
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
- Improved overall attendance rates through consistent monitoring, intervention strategies, and collaboration with teachers.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
Customer Service Representative
Great Call Best Buy Health
San Antonio, TX
11.2019 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX05-2005
Skills
- Facilitated effective communication through multi-line phone systems
- Supported team cohesion through team bonding activities
- Assisted in organizing schedules to optimize productivity
- Motivated self and peers to achieve personal and team goals
- Maintained organization and attention to detail in all tasks
- Embraced coaching opportunities to enhance skills and knowledge
- Adapted to new situations and challenges with flexibility
- Demonstrated strong verbal and written communication capabilities
- Utilized Microsoft Word, Excel, and Google Drive efficiently
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant
Ability Backflow LLC
10.2022 - 12.2025
Attendance Clerk
NEISD
08.2021 - 10.2022
Customer Service Representative
Great Call Best Buy Health
11.2019 - 08.2021
High School Diploma -
Theodore Roosevelt High School