MELISSA RODRIGUEZ
Converse,TX
Summary
Results-driven healthcare and operations professional with extensive experience in medical administration, patient care, staff supervision, office management, and customer service. Proven ability to lead teams, coordinate daily operations, manage inventory and scheduling, maintain regulatory compliance, and provide exceptional patient and client support. Recognized for strong leadership, organizational excellence, problem-solving skills, and the ability to thrive in fast-paced environments.
Overview
1
1
Language
14
14
years of professional experience
Work History
Operations & Business Manager
Veteran Lawn Services
Converse, TX
06.2022 - 09.2026
- Manage scheduling, customer communication, and day-to-day business operations for a growing service-based
company. - Coordinate service appointments, client relations, invoicing, and workflow management.
- Assist with budgeting, marketing initiatives, and operational planning to support business growth.
- Implement organizational systems that improve efficiency, customer satisfaction, and service delivery.
- Support business development efforts through social media, online booking platforms, and customer retention strategies.
TESTING SITE SUPERVISOR
Curative
San Antonio, TX
11.2020 - 05.2022
- Supervised daily operations of a high-volume COVID-19 testing facility serving the local community.
- Managed staff schedules, workflow coordination, and operational efficiency to ensure seamless patient experiences.
- Oversaw inventory management, purchasing, and supply distribution to maintain uninterrupted site operations.
- Served as the primary point of contact for patient concerns, staff support, and operational problem-solving.
- Maintained compliance with healthcare protocols, safety regulations, and company standards.
- Prepared reports, maintained records, and supported quality assurance initiatives.
Medical Health Care Screener
C-4 Analytics
San Antonio, TX
05.2020 - 09.2020
- Conducted patient health screenings and symptom assessments in accordance with public health guidelines.
- Accurately documented patient information while ensuring confidentiality and compliance.
- Assisted with patient flow management and provided clear communication regarding screening procedures.
- Delivered professional and compassionate service in a fast-paced healthcare environment.
Lead Medical Assistant
Westover Hills Family Health
San Antonio, TX
10.2016 - 05.2018
- Supported physicians with clinical and administrative functions in a busy family medicine practice.
- Performed venipuncture, injections, vital sign collection, patient intake, and clinical documentation.
- Coordinated referrals, prior authorizations, prescription requests, and electronic medical record management.
- Managed medical supply inventory and procurement to support efficient clinic operations.
- Verified insurance benefits and assisted with front-office administrative responsibilities.
- Maintained exceptional standards of patient care while supporting daily clinical workflow.
Mortgage Specialist
Wells Fargo
San Antonio, TX
04.2014 - 09.2016
- Assisted customers with mortgage servicing, payment processing, refinancing inquiries, and loan-related requests.
- Provided exceptional customer service while ensuring compliance with banking regulations and company policies.
- Resolved customer concerns and facilitated communication between departments to ensure timely resolutions.
- Maintained confidentiality while handling sensitive financial information and documentation.
Store Manager
WeeWonder School Supplies Store
San Antonio, TX
11.2012 - 02.2014
- Managed daily business operations, including staffing, scheduling, inventory control, and customer service.
- Recruited, trained, and supervised employees while fostering a productive work environment.
- Oversaw cash handling, reconciliation, opening and closing procedures, and end-ot-day financial reporting.
- Implemented operational processes that improved efficiency and customer satisfaction.
Education
High School Diploma -
South San Antonio High School
San Antonio, TXMedical Assistant -
Kaplan College
San Antonio, TXSkills
- Healthcare Operations Management
- Medical Assisting
- Patient Care & Triage
- Venipuncture & Phlebotomy
- Electronic Medical Records (EMR/EHR)
- Clinical Documentation
- Medical Scheduling
- Prior Authorizations
- Insurance Verification
- Inventory & Supply Management
- Team Leadership & Staff Supervision
- Regulatory Compliance
- Customer Service Excellence
- Administrative Operations
- Training & Development
- Process Improvement
- Office Management
- Problem Solving
- Communication & Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Operations & Business Manager
Veteran Lawn Services
06.2022 - 09.2026
TESTING SITE SUPERVISOR
Curative
11.2020 - 05.2022
Medical Health Care Screener
C-4 Analytics
05.2020 - 09.2020
Lead Medical Assistant
Westover Hills Family Health
10.2016 - 05.2018
Mortgage Specialist
Wells Fargo
04.2014 - 09.2016
Store Manager
WeeWonder School Supplies Store
11.2012 - 02.2014
High School Diploma -
South San Antonio High School
Medical Assistant -
Kaplan College