Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Melissa Rojas

Melissa Rojas

Arlington,US

Summary

Experienced restaurant manager with a strong background in hospitality and customer service. Skilled in maintaining relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training. Successful at creating a positive work environment that fosters employee growth. Results-driven professional with a proven track record of success in store operations. Deep knowledge of food safety regulations, cost control, and team building. Adept at optimizing processes to increase efficiency and customer satisfaction. Committed to exceptional customer service and developing strong relationships. Highly organized and detail-oriented worker, with a drive to exceed expectations. Seeking to leverage skills and knowledge to contribute to team success. Innovative Brand Influencer known for high productivity and efficient task completion. Possess specialized skills in content creation, audience engagement, and social media strategy. Excel in communication, creativity, and adaptability, ensuring effective brand representation and growth across platforms. Seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Canes
Arlington, US
07.2020 - Current
  • Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
  • Analyzed customer feedback and implemented strategies to improve service
  • Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
  • Monitored restaurant equipment to schedule maintenance and repairs
  • Worked with direct reports to cross-train and assist in development of new skills
  • Monitored cash handling procedures to accurately charge customers
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
  • Implemented corrective actions for issues, continuously improving service results
  • Provided orientation and on-boarding training to new associates
  • Investigated and resolved complaints regarding food quality and service
  • Counted money and made bank deposits
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Maintained detailed records of sales transactions and daily shift reports.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.

Brand Ambassador

EDIKTED
ARLINGTON, TX
10.2024 - 10.2024
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Gathered customer feedback for product development purposes.
  • Provided detailed reports on promotional activities and sales results.
  • Created content such as videos, blogs, and articles highlighting the company's offerings.
  • Conducted market research surveys to gather information about target audiences.
  • Represented the organization at networking functions and industry-related meetings.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Conversed with customers to share information about products and services.
  • Increased sales and brand awareness through face-to-face marketing.
  • Effectively built relationships with both established and potential customers.
  • Gathered customer feedback to inform future marketing strategies and product developments.
  • Utilized social media platforms to promote brand and interact with audience.

Sorority Member

Zeta Tau Alpha Sorority
Arlington, TX
11.2023 - 05.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of peers to accomplish goals and address issues related to our projects and events
  • Organized recruitment activities such as tabling and hosting events.
  • Identified best practices for recruiting process improvement.
  • Organized fundraising events and activities to increase donations for the philanthropy's cause.
  • Collaborated with external partners to organize joint initiatives that benefit both parties.
  • Met regularly with board members of the organization providing updates on current projects and future plans.
  • Represented the charity at community events to promote awareness of its mission and services.

Education

BUSINESS MANAGEMENT/ MARKETING -

University of Texas At Arlington
05.2026

Expected graduation May 2026

HIGH SCHOOL DIPLOMA -

Arlington High School
05.2022

Skills

  • Customer Service Best Practices
  • Food Service Background
  • Staff Development Talent
  • Kitchen Equipment Operation
  • Labor and Food Cost Control
  • Training and Development
  • Organization and Prioritization
  • Staff Supervision
  • Shift Management
  • Inventory Control
  • Waste Reduction
  • Employee Performance Evaluations
  • Teamwork and Collaboration
  • Serve Customers
  • Food and Beverage Orders
  • Maintain Food Safety
  • Servesafe
  • Restaurant operations management
  • Customer Engagement
  • Passion for customer satisfaction
  • Inventory control and record keeping
  • Brand Awareness
  • Campaign Management
  • Marketing
  • Social Media Marketing
  • Photography

Certification

  • FOOD HANDLERS LICENSE
  • SERVESAFE

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Brand Ambassador - EDIKTED
10.2024 - 10.2024
Sorority Member - Zeta Tau Alpha Sorority
11.2023 - 05.2024
Restaurant Manager - Raising Canes
07.2020 - Current
University of Texas At Arlington - BUSINESS MANAGEMENT/ MARKETING,
Arlington High School - HIGH SCHOOL DIPLOMA,
Melissa Rojas