Melissa Rojas
Arlington
Summary
Experienced Restaurant Manager with a strong background in hospitality and customer service. Skilled in maintaining relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training. Results-driven professional with a proven track record of success in store operations. Deep knowledge of food safety regulations, cost control, and team building. Adept at optimizing processes to increase efficiency and customer satisfaction. Committed to exceptional customer service and developing strong relationships. Highly organized and detail-oriented worker, with a drive to exceed expectations. Innovative Brand Influencer known for high productivity and efficient task completion. Possess specialized skills in content creation, audience engagement, and social media strategy. Excel in communication, creativity, and adaptability, ensuring effective brand representation and growth across platforms. Seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Canes
07.2020 - Current
- Analyzed customer feedback and implemented strategies to improve service
- Implemented corrective actions for issues, continuously improving service results
- Provided orientation and on-boarding training to new associates
- Investigated and resolved complaints regarding food quality and service
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Brand Representative
AIFS Educational Travel
01.2025 - 01.2025
- Followed and reviewed competitor social media channels, content, and strategy to relay insights.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Engaged audience with consistent, high-quality content across multiple social media platforms.
- Captured daily events in and around Paris using compelling eye-catching imagery and video content.
Brand Ambassador
EDIKTED
10.2024 - 10.2024
- Engaged customers through social media platforms to create a sense of community around the brand.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
- Represented the organization at networking functions and industry-related meetings.
- Increased sales and brand awareness through face-to-face marketing.
- Effectively built relationships with both established and potential customers.
- Gathered customer feedback to inform future marketing strategies and product developments.
- Utilized social media platforms to promote brand and interact with audience.
Sorority Member
Zeta Tau Alpha Sorority
11.2023 - 05.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of peers to accomplish goals and address issues related to our projects and events
- Organized recruitment activities such as tabling and hosting events.
- Identified best practices for recruiting process improvement.
- Organized fundraising events and activities to increase donations for the philanthropy's cause.
- Collaborated with external partners to organize joint initiatives that benefit both parties.
- Met regularly with board members of the organization providing updates on current projects and future plans.
- Represented the philanthropy at community events to promote awareness of its mission and services.
Education
BUSINESS MANAGEMENT/ MARKETING -
University of Texas At Arlington
Arlington, TX05.2026
HIGH SCHOOL DIPLOMA -
Arlington High School
Arlington, TX05.2022
Skills
- Customer Service Best Practices
- Kitchen Equipment Operation
- Labor and Food Cost Control
- Training and Development
- Inventory Control
- Employee Performance Evaluations
- Teamwork and Collaboration
- Servesafe
- Restaurant operations management
- Campaign Management
- Marketing
- Social Media Marketing
- Photography
- Customer engagement
- Team management
Certification
- FOOD HANDLERS LICENSE
- SERVESAFE
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education
true
References
References available upon request.
Timeline
Brand Representative
AIFS Educational Travel
01.2025 - 01.2025
Brand Ambassador
EDIKTED
10.2024 - 10.2024
Sorority Member
Zeta Tau Alpha Sorority
11.2023 - 05.2024
Restaurant Manager
Raising Canes
07.2020 - Current
HIGH SCHOOL DIPLOMA -
Arlington High School
BUSINESS MANAGEMENT/ MARKETING -
University of Texas At Arlington
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