Yonas Setegn

Managed daily operations to ensure a high level of efficiency, consistency and quality service

• Coordinated inventory management to maintain optimal stock levels for menu items.
• Established vendor relationships for timely supply deliveries and quality assurance.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to increase revenue.
• Analyze financial statements to identify areas of improvement or cost savings opportunities.
• Meet, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Conducted performance evaluations for staff members, identifying areas of Improvement while recognizing outstanding achievements as well.
• Reviewed guest feedback to implement improvements that enhanced overall dining experience and shared insights with crew.
• Ensured accurate tip distribution to enhance staff morale.
• Coordinated staffing levels to support daily operations.
• Work with beverage team to coordinate and launch seasonal drink menus.

• Created welcoming atmosphere, enhancing customer loyalty and encouraging repeat business.
• Maximized customer service through staff training, operational oversight, and effective issue resolution.
• Mentored and trained staff, elevating customer service standards and improving guest satisfaction.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Closed out cash register and prepared cashier report at close of business.

• Supervised day-to-day operations, ensuring alignment with performance, quality, and service standards.
• Maintained clean, safe, organized store environment to improve overall customer satisfaction.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.