Melissa Rongstad
Eau Claire
Summary
Dynamic operations professional skilled in leadership and solution orientation. Demonstrated ability to identify and resolve issues promptly, ensuring smooth line-haul operations and effective team collaboration. Committed to driving efficiency and optimizing performance.
Overview
16
16
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground
01.2026 - Current
- Proactively communicate with other stations/hubs regarding line-haul runs, trailers, delays, and any impactful or potentially impactful situations that have or may arise.
- Efficiently and accurately manage line-haul runs across 2 sorts and numerous stations/hubs.
- Identify irregular situations with trailers, line-haul runs, etc. and communicate to appropriate departments immediately to resolve in a timely manner.
- Communicate with line-haul drivers in person and via phone to answer questions, update or set up runs, update or set up trailer details, etc.
- Enter in run information, approve runs, close trailers, monitor dispatch times for line-haul drivers.
- Compiled and updated comprehensive end-of-day recaps to ensure accurate data reporting.
- Working with other stations/hubs to modify trailer cut times and improve arrival times throughout the area.
- Assist in load end to assure our hot cut trailers are closed up by our cut time.
- Assist in load end to assure IC's and overall areas are consistently being loaded and kept clear during down or slow times.
- Assure every trailer loaded has an assigned bolt seal and hazmat bag prior to end of sort.
- Filled staffing gaps during breaks and high-volume periods to maintain uninterrupted operations.
- Assist package handlers with questions, issues, concerns to assure their knowledge continues to grow, any issues are addressed appropriately and concerns are acknowledged and handled appropriately.
- Provide a summary of the nightly expectations, learning opportunities, along with successes to the package handlers during our pre-sort meeting.
- Monitor package handlers while loading and unloading to assure safe practices are being implemented at all times.
- Assist in unload with putting trailers on appropriate banks to assure sort optimization.
- Use internal apps nightly to create new labels, update addresses, process a damaged package, process a package sent to wrong location, repackage damaged packages, etc.
- Prioritized Minnesota trailers during unload each night to facilitate successful hot cuts and eliminate failed packages.
OTP Package Handler
Fedex Ground
09.2024 - 01.2026
- Implemented rigorous scanning procedures to verify correct package placement, reducing shipping errors.
- Ensure accurate sorting of package to designated zones and trailers, enhancing delivery efficiency.
- Maintain strict adherence to safety and quality standards, contributing to a safer and more reliable work environment.
- Mentored new package handlers on safety and loading/scanning procedures to ensure compliance.
- Stepped in for co-workers during breaks to maintain operational continuity.
Lead E-commerce Quality and Data Analyst
Radial
10.2010 - 06.2024
- Developed and implemented AI solutions for quality control, enhancing service delivery for over 10 clients.
- Analyzed trends in customer concerns, contact drivers, and sales data using AI platform to identify optimization opportunities and support client profitability.
- Presented actionable insights and provided real-time feedback, fostering client trust and proactively managing contact drivers and business trends.
- Led the development and successful launches of new operating systems, ordering systems, consumer-facing apps, and websites by collaborating with clients, IT, and system creators.
Skills
- Process improvement
- Problem solving
- Time management
- System navigation
- Effective communication
- Team collaboration
- Solution oriented
- Proactive approach
Timeline
Senior Operations Administrator
FedEx Ground
01.2026 - Current
OTP Package Handler
Fedex Ground
09.2024 - 01.2026
Lead E-commerce Quality and Data Analyst
Radial
10.2010 - 06.2024