Melissa R. Ortega
Homestead,Fl
Summary
Highly skilled and detail-oriented coordinator with 15+ years of experience in leading and managing complex projects. Proven track record of delivering projects on time and within budget. Seeking a challenging role where I can utilize my leadership and project management skills to contribute to the success of the organization.
Overview
26
26
years of professional experience
Work History
Fumigation Coordinator
Shield Pest Control
Homestead, FL
04.2019 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Eligibility, Benefits and Claims Specialist
Physicians Group of South Florida, PA
04.2012 - 03.2019
- In charge of patient registration and check-out, referrals, medical records, authorizations, answering phones, appointment scheduling, verification of insurance benefits, claims, coding, ICD 10 knowledge, insurance payment posting, translation from English to Spanish. Hedis Experience.
Administrative Assistant (Home Health Agency)
Accu-Care Nursing Services Corp.
Naples, Florida
10.2010 - 03.2012
- In charge of weekly payroll of 300 employees, answering phones, handling schedules, filing and faxing paperwork, drug testing, background checks, verification of employment, verification of insurance, insurance billing for elderly care.
Front Desk Registration and Receptionist
NDIC (Naples Diagnostic Imaging Centers)
Naples, Florida
05.2006 - 09.2010
- In charge of patient registration, ordering supplies, insurance and benefits verification, outside collections, billing and coding, taking care of Neuro Rads reading and dictation, insurance pre-certification, translation, scanning paperwork, charts and films, collections, collecting co-payments, deductibles, scheduling appointments, fax press and great customer service.
Front Desk Receptionist
Family Health Center Clinic and Dental Group
06.1999 - 01.2006
- In charge of patient appointments, check-in and checkout, dental estimation, dental and internal medicine benefits, collecting co-pays, setting up payment plans, collecting deductibles, outside collections, billing and coding for dental, periodontal, pediatrics and internal medicine, answering phones, translation and in charge of office supply orders.
Education
High School Graduate -
Miami Springs Senior High
Miami, Florida01.2000
Associate - Business and Administration
Florida International University (FIU)
Coral Gables, FL01.2006
Bachelors - Certified Notary
American Academy of Notaries
Miami, FL06-2019
Skills
- Bilingual English and Spanish, Excel and Word Windows, Millenium, Eagle Soft, Medical Manager, Intergy Software EHR and HEDIS Software, Patient Registration and Insurance Pre-Certification, Interpreter Seminar with NCH, Supervisor and Team Work Seminar with NDIC and also certified on ISO 9002
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Project coordination
- Discretion and confidentiality
- Schedule coordination
- Scheduling and calendar management
- Document management
- Event planning
- Information collection
Languages
English
Full Professional
Timeline
Fumigation Coordinator
Shield Pest Control
04.2019 - Current
Eligibility, Benefits and Claims Specialist
Physicians Group of South Florida, PA
04.2012 - 03.2019
Administrative Assistant (Home Health Agency)
Accu-Care Nursing Services Corp.
10.2010 - 03.2012
Front Desk Registration and Receptionist
NDIC (Naples Diagnostic Imaging Centers)
05.2006 - 09.2010
Front Desk Receptionist
Family Health Center Clinic and Dental Group
06.1999 - 01.2006
High School Graduate -
Miami Springs Senior High
Associate - Business and Administration
Florida International University (FIU)
Bachelors - Certified Notary
American Academy of Notaries