Melissa Rosario
Summary
Motivated student eger to apply classroom knowledge to real-work experiences, with strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspective and a strong work ethic to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Bowlmor Lanes
05.2021 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Guest Service Manager
Big Al's
01.2019 - 01.2021
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Lead placement
- Patient observation
- Patient education
Hard Skills:
- EKG interpretation
- Patient preparation
- Compassionate
- Adaptable
- Problem-solving
- Multitasking
- Adaptability
- Empathy and patience
Soft Skills:
Certification
- CPR/BLS Certification - American Heart Association | 2024
- Certified Medical Assistant - CalRegional | 2024
- EKG Technician - CalRegional | 2024
Timeline
Operations Manager
Bowlmor Lanes
05.2021 - 06.2024
Guest Service Manager
Big Al's
01.2019 - 01.2021
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