Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Royal

Sanford,NC

Summary

Former SERO employee looking to rejoin the team. Fast learner who is experienced as both a sales representative and BMAS agent. Flexible for any shift.

Overview

36
36
years of professional experience

Work History

Service Advisor

Caliber Collision
11.2021 - Current
  • 4.5 years experience as an estimator/service advisor at a collision repair facility
  • Knowledgeable in the use of CCC One, Audatex, AllData, and some Mitchell exposure
  • Maintain great working relationship with insurance partners and vendors
  • Make certain customers are aware and well informed during entire repair process
  • Assess damages, write complete and accurate estimate for insurance partners
  • Verify and order necessary parts for proper repair of vehicle
  • Arrange outside services needed for repair, such as calibrations, alignments, glass, etc
  • Handle multiple tasks and vehicles in a timely manner to ensure repairs completed as efficiently as possible



Estimator/CSR

FT. Bragg Collision Center
11.2020 - 11.2021


  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Position was an internship while working to complete my Associates in Auto Collision Repair

Corporate Travel Consultant

Working Solutions-Egencia
10.2016 - 06.2020
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Booked tickets for air, rail, and ground transportation.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Arranged travel accommodations for groups, couples and executive clients.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.

Animal Control Officer

Lee County Animal Control
08.1996 - 06.1999
  • Maintained proper sanitation of shelter
  • Provided proper feeding and health checks on animals under the care of animal control
  • Collect and package specimen samples for shipment to state lab for rabies testing
  • Maintained proper paperwork for weekly and monthly call reports and rabies tracking
  • Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
  • Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.

BMAS agent/sales representative

American Airlines
08.1989 - 05.1995
  • Assisted in rejoining passengers with missing or delayed luggage
  • Booked domestic flights
  • Contacted passengers when flights were cancelled or delayed and made alternate flight arrangements for them
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Education

certificate - Travel Industry

Southeastern Travel Academy
Kissimmee, FL
1986

Skills

Service-oriented

Courteous

Efficient

Skilled negotiator

Knowledge of airline reservations

Knowledge of baggage handling

Flexible

Experience handling canceled flights

Timeline

Service Advisor

Caliber Collision
11.2021 - Current

Estimator/CSR

FT. Bragg Collision Center
11.2020 - 11.2021

Corporate Travel Consultant

Working Solutions-Egencia
10.2016 - 06.2020

Animal Control Officer

Lee County Animal Control
08.1996 - 06.1999

BMAS agent/sales representative

American Airlines
08.1989 - 05.1995

certificate - Travel Industry

Southeastern Travel Academy

Similar Profiles

CREATE PROFILE