Melissa Ruetty
Jacksonville,FL
Summary
People Operations professional focused on accurate North American payroll, benefits support, and employee data management. Coordinates wage reviews, tax and personal information updates, 401(k) enrollments, and issue resolution for more than 3,000 employees while partnering with HR and payroll teams to meet deadlines and compliance needs.
Overview
1
1
Certification
22
22
years of professional experience
Work History
People Operations Specialist
EPAM Systems - (Acquired PolSource)
Jacksonville, FL
01.2022 - Current
- Coordinated employee tax updates to ensure compliance and accuracy.
- Process benefit deductions and payroll.
- Maintain personal identifying information for North American employees.
- Facilitated Fidelity enrollment and maintained data compliance for employee benefits.
- Serve as main contact for more than three thousand North American employees.
- Confirm employee wage data before biweekly and semi-monthly payroll runs.
- Review reimbursements for North American employees.
- Process employee loans, including relocation and 401(k).
- Update employee data in payroll system, Bswift, and 401(k) system, including Social Security numbers, tax forms, addresses, and name changes.
- Support employees with system logins, benefit portal access, and payroll inquiries.
- Process loans, garnishments, and state tax information with payroll and HR compliance teams.
- Maintain employee records in docs.epam.com and respond to internal document requests.
- Handle employment status changes, including full-time and part-time updates, along with compensation changes.
- Partner with payroll and People Partner teams to implement updates, process reimbursements, and meet soft and hard lock deadlines.
- Audit direct deposit, address, and tax information for payroll accuracy.
- Coordinate with global mobility and immigration contacts on F1, H1B, and FICA review items.
- Pull and organize employee records for People Advisors, People Partners, and Legal and Finance teams.
- Process mobile reimbursement programs and plan deduction updates before payroll lock deadlines.
- Coordinated 401(k) enrollments for new hires and newly eligible employees upon receiving SSNs.
- Streamlined employee onboarding to ensure a smooth transition into the organization. across EPAM systems and Polsource People Operations teams.
Human Resources Specialist
PolSource
Jacksonville, FL
03.2021 - 01.2022
- Supported new employee onboarding orientations and training sessions.
- Analyzed employment data and generated reports.
- Completed termination paperwork and kept separation records accurate.
- Maintained employment records for hiring, terminations, leaves, transfers, and promotions in HRIS software, ensuring accurate data management.
- Explained role duties, pay, benefits, schedules, working conditions, and advancement opportunities to job applicants.
- Kept current on EEO and affirmative action guidelines, including ADA requirements, and collected work history, training, education, and skills details.
- Updated HR documents such as organizational charts, employee handbooks, directories, and performance evaluation forms.
- Processed new hires and completed hiring paperwork.
- Performed reference and background checks on job applicants.
- Addressed employee inquiries regarding documentation and HR processes, providing timely support and clarity.
- Handled payroll processing to guarantee accurate and timely employee payments twice monthly.
- Organized company culture events to enhance employee engagement and foster a positive workplace environment.
- Coordinated onboarding paperwork and new hire orientation for PolSource employees.
- Administered benefits enrollment, changes, and employee support at PolSource.
Assistant Customer Service Manager
Publix Supermarkets
Saint Johns, FL
12.2017 - 02.2020
- Assisted customers by delivering exceptional customer service, enhancing overall satisfaction.
- Addressed customer satisfaction concerns and resolved issues to improve service quality.
- Trained associates to deliver premier customer service and meet Publix expectations, offering feedback and managing disciplinary actions.
- Supervised front-end customer service teams at Publix Supermarkets.
- Trained associates on courtesy, accuracy, and register procedures.
- Coordinates front-end operations during business hours.
- Monitored cash handling and balanced daily service operations.
- Maintains cash accountability and general customer service department operations.
- Processes payroll accurately each week.
- Ensured precise handling of employee time and attendance.
- Assesses and documents performance for over 100 associates.
- Reinforces housekeeping, sanitation, and safety standards throughout store.
- Promoted adherence to safety measures, ensuring accountability and compliance within the team.
- Performs routine inspections across customer service department and store front.
- Supports store operations in multiple roles, including front-end coordination and cash office opening.
- Assists customer service manager with business analysis.
- Fostered strong relationships to enhance public perception.
- Resolved customer complaints using Publix service standards.
- Communicated policy changes to customer service associates.
- Reviewed department procedures for compliance and consistency.
- Coordinated store support during rush periods and special events.
Customer Service Team Leader
Publix Supermarkets
Saint Johns, FL
11.2015 - 12.2017
- Coordinated front end operations, enhancing customer service delivery.
- Supported customer staff during shortages, maintaining service levels.
- Oversaw uniform orders for store, ensuring stock availability for staff.
- Responsible for ensuring that payroll is accurate
Centralized Trainer
Publix Supermarkets
Saint Johns, FL
08.2010 - 01.2016
- Developed and implemented training programs for new hires, enhancing onboarding experience across the district.
- Monitored and evaluated training activities to assess program effectiveness and improve future training initiatives.
- Offer specific training programs to help workers maintain or improve job skills.
- Tracked training costs and prepared budget reports to ensure alignment with budget constraints and support financial planning.
Customer Service Staff
Publix Supermarkets
Saint Johns, FL
10.2008 - 11.2015
- Processed customer check transactions efficiently and accurately
- Facilitated sales of lottery tickets, stamps, and various money services to meet customer needs
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers
- Monitored office activities to uphold financial integrity
- Conducted preparation of deposits, including cash, coins, and checks, ensuring accuracy and compliance
- Managed transactions and maintenance of ATM systems
- Maintains security of the Cash office
- Performs all closing cash office operations
- Coordinates the front-end in the absence of the customer service team leader or manager
- Trained on Western Union and Money orders. Familiar with Bank Secrecy Act, Dodd Frank and US Patriot Act
Cashier
Publix Supermarkets
Saint Johns, FL
04.2005 - 04.2008
- Operated cash register and processed payments while ensuring positive customer experiences during checkout.
- Guided customers in navigating store offerings and services, providing information and resolving complaints effectively.
- Greeted Publix shoppers with friendly service at front registers.
- Processed cash, debit, and credit transactions accurately.
- Balanced register drawer and handled daily cash drops.
Education
Some College (No Degree) - Human Resources Management
Colorado State Univeristy Global
Denver, CO10-2026
Skills
- Communication skills, Teamwork, Critical Thinking
- Data entry
- Training development
- Training and mentoring
- Customer relations
- Customer engagement
- MS office
- Communication skills
- Teamwork
- Team development
- Critical Thinking
- Employee communication
Certification
- Food Safety
- CPR/AED
Extracurricular Activities
- United Way
- Best Buddies of North Florida
Timeline
People Operations Specialist
EPAM Systems - (Acquired PolSource)
01.2022 - Current
Human Resources Specialist
PolSource
03.2021 - 01.2022
Assistant Customer Service Manager
Publix Supermarkets
12.2017 - 02.2020
Customer Service Team Leader
Publix Supermarkets
11.2015 - 12.2017
Centralized Trainer
Publix Supermarkets
08.2010 - 01.2016
Customer Service Staff
Publix Supermarkets
10.2008 - 11.2015
Cashier
Publix Supermarkets
04.2005 - 04.2008
Some College (No Degree) - Human Resources Management
Colorado State Univeristy Global