MELISSA RUIZ
Austin,TX
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Navigator
Breast Cancer Resource Center
Austin, Texas
07.2016 - Current
- Senior Certified Healthcare Worker, advocate, and resource for those diagnosed with breast cancer within the Central Texas region.
- Delivered access to comprehensive care and directed said clients to personalized programs and resources.
- Personally curated program and social media platforms geared toward Metastatic women diagnosed with breast cancer.
- Managed over 140 clients yearly.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Assisted in hiring and on-boarding new staff.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Beta tested Salesforce platform for organization
Financial Counselor II
Texas Oncology PA
05.2015 - 07.2016
- Responsible for verifying daily schedules for three full time oncologists
- Obtaining all chemotherapy authorizations for patients, as well as referrals
- Auditing patient accounts for accuracy
- Applying patients for chemotherapy foundation assistance.
Practice Manager
Katherine Farady M.D.P.A
Austin, Texas
03.2012 - 05.2015
- Managed implementation of new practice management system for a busy dermatologist
- Managed a new facility build-out and coordinated the clinic move
- Transitioned into EMR for the practice Handled all aspects of medical billing
- Created and implemented employee manual and Billing Compliance Plan
- Performed financial operations including accounts receivable, accounts payable, purchasing and inventory control
- Began to turn a profit after the two year mark of being in a solo practice
- Consistently accomplished a low outstanding 60-120 day A/R
Billing Manager
Balcones Dermatology Associates
Austin, Texas
03.2002 - 03.2012
- Supervised the billing department for five physicians
- Performed audits on all patient accounts
- Was able to turn a profit for the company's profit sharing plan the first year as Billing
- Manager
- Achieved a consistent collection rate of 98% and better
- Outstanding A/R is less than 50% of monthly charges
- Trained new employees
- Created and implemented new policies that resulted in more revenue for the practice.
Education
Bachelors Of Arts - Business Administration
Concordia University of Austin
Skills
- Calm and Effective Under Pressure
- Providing Information and Resources
- Knowledge of Community Services and Programs
- Active Listening
- Documenting and Recording Information
- Patient Data Management Systems
Certification
Community Health Worker 9799
Timeline
Patient Navigator
Breast Cancer Resource Center
07.2016 - Current
Financial Counselor II
Texas Oncology PA
05.2015 - 07.2016
Practice Manager
Katherine Farady M.D.P.A
03.2012 - 05.2015
Billing Manager
Balcones Dermatology Associates
03.2002 - 03.2012
Bachelors Of Arts - Business Administration
Concordia University of Austin