Melissa Sachs
Monroe
Summary
Detail-oriented administrative professional with a strong focus on schedule coordination, document organization, and effective communication. Proven ability to enhance office efficiency through time management and travel coordination.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Mid-American Gunite
Newport
01.2014 - Current
- Provided administrative support to executive team by scheduling meetings and managing calendars to optimize time efficiency.
- Managed incoming calls and directed them to appropriate staff.
- Organized files and documents for efficient access and retrieval.
- Coordinated travel arrangements for staff attending conferences and events, ensuring timely bookings and adherence to budget guidelines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted in planning special events by arranging catering services, securing venues, and ordering promotional materials to enhance attendee experience.
- Conducted research on various topics as requested by management.
- Coordinated with Safety Manager about training and drug screens
Patient Scheduler
Promedica Monroe Regional Hospital
Monroe
04.2013 - 01.2014
- Scheduled patient appointments using electronic health record system.
- Managed patient inquiries and resolved scheduling conflicts to enhance patient satisfaction.
- Communicated appointment details clearly to patients and staff.
- Scheduled and confirmed patient appointments and consultations.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Managed incoming office phone calls and emails efficiently.
- Maintained accurate records of patient visits in the electronic health record system.
- Verified insurance information to ensure coverage for services.
- Assisted patients in filling out pre-appointment paperwork.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Followed up on any outstanding referrals or authorizations needed for care.
- Trained new staff on scheduling procedures and systems use.
- Displayed excellent organizational skills while managing multiple schedules simultaneously.
- Conducted follow-up calls for missed or cancelled appointments.
- Performed data entry tasks related to patient demographics and billing information.
- Verified that all required documents were received and completed accurately.
- Prevented double bookings and set aside appropriate time in between appointments.
- Processed patient referrals to specialists, ensuring timely coordination of appointments and information transfer.
- Updated patient records with appointment and billing information promptly.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Developed and maintained scheduling templates and guidelines to streamline appointment management.
- Reviewed appointment requests from external sources such as online portals.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed calls and correspondence to appropriate medical staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
Customer Service Manager
Target
Monroe
10.2008 - 01.2013
- Led customer service team to enhance support quality and customer engagement.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints to achieve prompt resolutions and enhance customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Collaborated with departments to resolve customer issues efficiently and effectively.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Analyzed customer feedback to identify trends and recommend improvements.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated volunteer activities to support community events.
- Built strong rapport with customers and team members to foster a positive work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
St. Mary Academy
Monroe MI06-1988
Skills
- Administrative support
- Schedule coordination
- Travel coordination
- Calendar management
- Document organization
- Event planning
- Microsoft Excel
- Data entry
- Project management
- Time management
- Problem solving
- Effective communication
Timeline
Administrative Assistant
Mid-American Gunite
01.2014 - Current
Patient Scheduler
Promedica Monroe Regional Hospital
04.2013 - 01.2014
Customer Service Manager
Target
10.2008 - 01.2013
High School Diploma -
St. Mary Academy