Melissa Saenz
Monmounth Junction,NJ
Overview
4
4
years of professional experience
Work History
Floor Leader
SKECHERS Factory Outlet
East Brunswick, NJ
09.2019 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained store appearance, cleanliness and organization.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Assisted supervisor with feedback for employee performance evaluations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Office Secretary
Middlesex County College
Edison, NJ
09.2018 - 03.2020
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Biology
Middlesex County College
Edison, NJ05.2022
Skills
- Staff Coaching and Training
- Reporting and Performance Analysis
- Effective Customer Communication
- Maintaining Clean Work Areas
- Cash Handling and Reconciliation
- Shipment Procedures
- Job Assignments
- Laboratory Experiments
- Critical Thinking
- Data Reports
Languages
Spanish
Native or Bilingual
Timeline
Floor Leader
SKECHERS Factory Outlet
09.2019 - Current
Office Secretary
Middlesex County College
09.2018 - 03.2020
Associate of Science - Biology
Middlesex County College
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