Melissa Sapp
Chipley,FL
Summary
Professional clerical expert prepared for role with proven ability to conduct thorough interviews and maintain accurate records. Valued for effective communication and teamwork, consistently contributing to successful project outcomes. Known for adaptability and reliability in dynamic environments, with proficiency in data management and interpersonal skills that align with organizational goals.
Overview
12
12
years of professional experience
Work History
Interviewing Clerk
Holmes County Health Department
Holmes County Fl
06.2025 - 05.2026
- Conducted patient interviews to gather health history and demographic information efficiently.
- Assisted in data entry and management of client records using electronic health systems.
- Provided support during health screenings by scheduling appointments and following up with patients.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
- Collaborated with healthcare professionals to ensure accurate data collection and reporting.
- Engaged with diverse populations, enhancing communication skills and cultural competency.
- Streamlined appointment scheduling procedures, reducing wait times for patients effectively.
- Fostered positive relationships with clients, establishing trust and credibility throughout the interview process.
Front Desk Patient Coordinator
Panama City Open MRI
Panama City, FL
05.2023 - 06.2025
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Facilitated communication between patients and medical staff to ensure seamless information exchange.
- Implemented electronic health record updates to maintain accuracy and compliance with regulations.
- Provided exceptional customer service, addressing patient inquiries and concerns in a timely manner.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Front Desk Receptionist/Certified Dialysis Technician
Fresenius Kidney Care Dialysis
Panama City, FL
01.2018 - 05.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted with insurance verification and patient inquiries to enhance service delivery.
- Maintained accurate patient records using electronic medical record (EMR) systems.
- Coordinated communication between healthcare providers and patients for seamless operations.
- Led cross-functional teams to enhance operational efficiency and project delivery timelines.
- Developed and implemented strategic initiatives to improve departmental performance and achieve organizational goals.
CNA
Primetime Healthcare
Omaha, NE
10.2014 - 08.2017
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care quality.
- Monitored vital signs and reported changes to healthcare team, promoting timely interventions.
- Collaborated with interdisciplinary teams to develop patient-centered care plans for diverse needs.
- Trained new CNA staff on protocols and procedures, fostering a supportive work environment.
- Implemented infection control measures, maintaining compliance with healthcare regulations and standards.
- Advocated for patients' needs within care teams, enhancing communication and response strategies.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
GED -
Gulf Coast State College
Panama City, FL05-2001
Skills
- Data entry proficiency
- Follow-up skills
- Confidentiality
- Customer service and assistance
- Inbound and outbound calls
- Client interaction
- Client engagement
- Data collection
- Meeting deadlines
- Participant screening
- Telephone etiquette
- Recordkeeping
- Interviewing clients
Timeline
Interviewing Clerk
Holmes County Health Department
06.2025 - 05.2026
Front Desk Patient Coordinator
Panama City Open MRI
05.2023 - 06.2025
Front Desk Receptionist/Certified Dialysis Technician
Fresenius Kidney Care Dialysis
01.2018 - 05.2023
CNA
Primetime Healthcare
10.2014 - 08.2017
GED -
Gulf Coast State College