Truvonda Taylor
Lauderhill,FL
Summary
Dynamic professional with a proven track record at the Department of Children and Families, excelling in customer service and time management. Recognized for enhancing departmental productivity and fostering client relationships through effective communication and attention to detail. Adept at problem-solving and collaborating within teams to achieve organizational goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Interviewing Clerk
Department Of Children and Families, State of Florida
02.2010 - 10.2021
- Achieved high levels of customer satisfaction through active listening, empathy, and clear communication during interviews.
- Continuously updated personal knowledge of company policies and industry best practices, ensuring accurate and up-to-date information was provided to clients during interviews.
- Reduced errors in documentation through diligent proofreading and editing of written materials.
- Boosted overall department productivity by effectively prioritizing tasks and managing time.
- Improved interview scheduling efficiency by streamlining appointment booking processes.
- Streamlined daily operations by maintaining an organized workspace for efficient document processing and filing.
- Conducted thorough client interviews, ensuring all necessary paperwork was completed accurately and efficiently.
- Collaborated closely with other departments to ensure seamless coordination for successful applicant intake procedures.
- Enhanced data accuracy for company records by meticulously reviewing and verifying client information.
- Fostered positive relationships with clients, establishing trust and credibility throughout the interview process.
- Maintained confidentiality of sensitive information, adhering to strict privacy guidelines while handling client documents.
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
Ess1
Department Of Children and Families, State of Florida
04.1989 - 06.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06.1981
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Accomplishments
Awarded Rock of Gibraltar
Employee of the month numerous times while employed with department of children and families.
Affiliations
Eastern Star
Team mom for football
PTA committee for school board
Soft ball and baseball coach
Certification
Computer analyst certifications.
Timeline
Interviewing Clerk
Department Of Children and Families, State of Florida
02.2010 - 10.2021
Ess1
Department Of Children and Families, State of Florida
04.1989 - 06.2010
High School Diploma -
Boyd Anderson High School
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