Melissa Schilling
Copperas Cove,TX
Summary
Proactive Administrative Medical Assistant with expertise in patient coordination. Skilled in managing patient records, supporting physicians, and delivering exceptional customer service. Known for strong organizational skills, attention to detail, and maintaining confidentiality in compliance with HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Medical Assistant
Sierra Nevada Nephrology
2017.02 - 2018.06
- Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
- Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained payments from patients and scanned identification and insurance cards.
Receptionist
Bealka Eye Surgery
2012.11 - 2013.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Obtained and processed medical insurance
- Digitally transfer medical records into PDF files
Clinical Nurse Assistant
Childrens Health Center
2006.08 - 2008.06
- Assisted nursing staff with obtaining and documenting vital signs and measurements.
- Answer phones including scheduling and canceling apt. and routing calls to appropriate person
- Documented accurate patient information within electronic health records, maintaining confidentiality standards as required by HIPAA regulations.
Education
Associate of Applied Science - Medical Assistant
Career College of Northern Nevada
Sparks, NV2017
Associate of Science -
Barton Community College
Fort Riley North, KS2010
Skills
- HIPAA Regulations Understanding
- Time Management Efficiency
- Organizational and Planning Skills
- Professional telephone etiquette
- Medical Office Procedures
- Administrative support experience
- Patient Scheduling Expertise
- Attention to Detail
- Multitasking and Organization
- Computer Skills
Timeline
Administrative Medical Assistant
Sierra Nevada Nephrology
2017.02 - 2018.06
Receptionist
Bealka Eye Surgery
2012.11 - 2013.10
Clinical Nurse Assistant
Childrens Health Center
2006.08 - 2008.06
Associate of Applied Science - Medical Assistant
Career College of Northern Nevada
Associate of Science -
Barton Community College
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