Melissa Griffis
Fleming Island,FL
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Medical Manager and Microsoft Office. Skilled in organizing paperwork. Works well in fast-paced medical office environments focused on maintaining smooth and efficient scheduling services.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
St. John's Eye Associates
10.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Verified benefits for visits.
- Greeted and assisted patients with check-in procedures.
- Delivered excellent patient experiences and direct care.
- Cash handling
- Collected copays
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- EHR system
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Service Specialist
CareSpot Urgent Care
08.2023 - 10.2023
- Assisted patients with insurance claims, explaining coverage details and payment options.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Managed incoming calls professionally, directing inquiries to appropriate departments promptly.
- Used Nextech to schedule appointments.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Surgical Coordinator
Ophthalmology Office
05.2021 - 07.2023
- Scheduled surgeries for two ophthalmologist
- Scheduling pre-op, surgery and post op appointments
- Educate patients on their pre and post op instructions
- Insurance Verification/ obtaining authorizations for surgery collecting co-pays/out of pocket cost for surgery
- Work directly with surgeons to ensure accurate interpretation of coding and reimbursement
- Refer patients to other specialists for various reasons
- Send referral request to patients PCP, depending on insurance, to send the patient to a specialist
- Keep track of Surgery Department Schedule for any coordinators that need time off
- Keep track of all physicians schedule
- Answer phones
- Help patients get surgery when they don't have funds or insurance whether connecting them with VIP and DBS
Emergency 911 Dispatcher, Communication Training Officer
Clay County Fire and Rescue
11.2015 - 03.2021
- Answered 911 emergency and Non Emergency calls
- Question Callers the determine the nature of emergency to send appropriate response
- Relayed pertinent information on the radio to responding units
- Used Critical Thinking and map reading skills to make sure the county had appropriate coverage during busy hours
- Contacted other agencies for assistant when needed
- Dispatched fire and rescue units
- Entered all pertinent information into CAD
- Trained new employees
- Gave life saving measures over the phone until help arrived
- Continued education becoming instructor for EMD and all other courses needed for dispatching.
Education
EMT - Emergency Medical Services
Camsen Career Institute
Jacksonville, FL12.2021
High School Diploma -
Clay High School
Green Cove Springs, FL06.2001
Skills
- CPT/ ICD-10 coding
- Insurance verification
- Medical terminology
- Medical Scheduling
- HIPAA
- EMD
- Computer-aided Dispatching
- Map Reading Skills
- Basic life support
- Multitasking abilities
- Critical thinking
- Organization and Time Management
- Good Telephone Etiquette
- Payment Scheduling and Collection
- Patient Engagement
Additional Information
- Certifications and Licenses, EMT License January 2023 to December 2024
Timeline
Patient Care Coordinator
St. John's Eye Associates
10.2023 - Current
Patient Service Specialist
CareSpot Urgent Care
08.2023 - 10.2023
Surgical Coordinator
Ophthalmology Office
05.2021 - 07.2023
Emergency 911 Dispatcher, Communication Training Officer
Clay County Fire and Rescue
11.2015 - 03.2021
EMT - Emergency Medical Services
Camsen Career Institute
High School Diploma -
Clay High School
Similar Profiles
GAIL GIARRUSSOGAIL GIARRUSSO
Patient Service Representative at KOCH EYE ASSOCIATES / ST. JAMES SURGERY CENTERPatient Service Representative at KOCH EYE ASSOCIATES / ST. JAMES SURGERY CENTER
Remy Mbah MbahRemy Mbah Mbah
Transit Supervisor(Temporary) at St. John's Transportation Commission, St. John'sTransit Supervisor(Temporary) at St. John's Transportation Commission, St. John's
Diane BakerDiane Baker
Certified Ophthalmic Assistant at The Eye Associates/Eye Health AmericaCertified Ophthalmic Assistant at The Eye Associates/Eye Health America
Brandy CurtisBrandy Curtis
Server at Whitey's Fish CampServer at Whitey's Fish Camp
Michael LeganMichael Legan
Event Technician, Team Lead, Creative Specialist at Mugwump Productions/Sight And SoundEvent Technician, Team Lead, Creative Specialist at Mugwump Productions/Sight And Sound