Melissa Schwab
Cincinnati,OH
Summary
Detail oriented, articulate and results driven with a passion for Talent development and operations within a $60 million sales facility. Proven at employing strong organizational skills, leadership and hands on knowledge around the process to surpass goals; service excellence, budget management, workforce efficiency, employee engagement, retention and advancement. Trusted within the organization to address and remedy issues or opportunities with energy, persistence, resourcefulness and team building.
Overview
6
6
years of professional experience
Work History
Executive Team Leader- Specialty Sales
Target
Florence, KY
10.2022 - Current
- Established and modeled Guest service to meet company's expectations.
- Managed daily operations including logistical operations, payroll, Guest service, staffing requirements and workload timelines.
- Facilitated collaboration between departments to maximize productivity levels across the organization.
- Developed and implemented strategies to improve team performance, morale and engagement.
- Provided guidance and structure on strategic planning for daily workload as well as weekly and monthly workload.
- Led store inventory with results under goal of 3%
- Drove store priority fill from 40,000 units needed 1000 units needed in 2 months time.
- Mentored and promoted 3 team members to Leadership roles and mentored 2 leaders for district ETL bench.
- Led store to achieve a 2.3% sales comp of 2022
- Managed Guest pick up order operations to achieve an annual sales increase of 300k over previous year.
- District Executive Team Leader trainer
- District operations/process support ETL. Supported 3 different stores in 2023, while mainintaing operations in my home store.
- Hosted Team Leadership training courses
- Nominated and attended LEAD academy
Executive Team Leader-Remodel
Target
Florence, KY
05.2022 - 11.2024
- Developed a remodel team from scratch by Recruiting individuals with talent, drive and experience, successfully adding unique dimension to the remodel team.
- Saved 1500 hrs through the course of the remodel by planning effectively and developing a talented and efficient team.
- Drove the least guest disturbance rating out of 4 total remodel stores in 2022.
- Managed daily operations while working along side contrators to ensure the team could progress and continue to meet strict timelines.
- Manage payroll and budget daily and weekly
- Greeted customers to understand and adjust the shopping experience while in the remodel process.
- Hosted successful District, Group and head quarter visits.
- Resolved conflicts between company standards and contractors in a timely manner while preserving positive relationships.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business goals.
Executive Team Leader-General Merchandise
Target
Springdale, OH
02.2021 - 05.2022
- Managed daily operations, payroll and staffing needs
- Reviewed daily metrics to meet and exceed company standards.
- Strategically planned daily and weekly workload to ensure success.
- Coached employees to help each reach true potential and expand skill sets or held accountable for performance standards.
- Established and modeled positive Guest service standards.
- Teach and train best practices to elevate brand standards and Team talent.
- Mentored 2 team members to leadership positions
- Led an Inventory with under 3% shortage results
- Drove priority fill results from 14% to 64% annually with a goal of 50%
Executive Team Leader-General Merchandise
Target
Cincinnati, OH
11.2018 - 11.2021
- Rolled out "Modernization process" to the store and was a district highlight and training store for our inbound process.
- Mentored 5 team members to team leaders and 2 leaders to ETL promotions.
- Captained store inventory with under 3% results
- District trainer for new in role ETLS
- Coached employees to help each reach true potential and expand skill sets.
- Facilitated collaboration between departments to maximize productivity.
- Established effective communication channels throughout the executive team structure.
- Developed and implemented strategies to improve team performance, morale and engagement.
- Recruited individuals with talent, drive and experience.
- Provided coaching and mentoring support to direct reports and other team members.
- Managed daily operations including payroll, scheduling, staffing and workload timelines.
Education
High School Diploma -
Diamond Oaks Career Development Center
Cincinnati, OH05-2004
High School Diploma -
William Henry Harrison High School
Harrison, OH04-2004
Skills
- Relationship Building and Management
- Cross-Functional Team Leadership
- Operations Management
- Operations
- Team Development
- Talent Management
- Strategic Planning
- Leadership/Communication Skills
- Leadership
Timeline
Executive Team Leader- Specialty Sales
Target
10.2022 - Current
Executive Team Leader-Remodel
Target
05.2022 - 11.2024
Executive Team Leader-General Merchandise
Target
02.2021 - 05.2022
Executive Team Leader-General Merchandise
Target
11.2018 - 11.2021
High School Diploma -
Diamond Oaks Career Development Center
High School Diploma -
William Henry Harrison High School