Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Melissa Scott

Mauldin,SC

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Rack Room Shoes Inc.
Greenville , SC
11.2020 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition for contribution to store success by optimizing sales.

Customer Service Associate

Kohls Department Store
Greenville, SC
08.2014 - 11.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Handled large amounts of currency with care and awareness.

Education

High School Diploma -

Mauldin High School
Mauldin, SC
06.2013

Skills

  • Employee performance evaluations
  • Team player mentality
  • Great work ethic
  • Staff Management
  • Organized
  • Willing to learn
  • Staff supervision

Timeline

Assistant Manager

Rack Room Shoes Inc.
11.2020 - Current

Customer Service Associate

Kohls Department Store
08.2014 - 11.2020

High School Diploma -

Mauldin High School
Melissa Scott