Melissa Scott
Clermont
Summary
VP-level partnership and client development leader with 20+ years of experience building and scaling B2B partnerships across healthcare, office imaging, and technology financial services. Proven track record leading complex partner ecosystems, structuring enterprise financing and payment solutions, and driving growth through cross-functional collaboration with vendor and program onboarding, IT, operations, sales, and marketing. Trusted advisor to C-suite and senior stakeholders, known for translating strategy into scalable partnership programs that deliver measurable growth.
Overview
25
25
years of professional experience
Work History
VP – Middle-Market Enterprise Manager
First Citizens Bank
Jacksonville
08.2022 - Current
- Lead strategic partnerships with healthcare, technology, and office imaging vendors, structuring enterprise financing solutions for $500K+ middle-market transactions.
- Own executive-level partner relationships, serving as a trusted advisor to vendor leadership and internal stakeholders to align growth strategy, risk, and customer outcomes.
- Act as primary liaison across sales, credit, legal, onboarding, operations, and change management, ensuring seamless partner integration and execution.
- Establish recurring operating cadences, pipeline governance, and forecasting discipline to drive partner penetration, deal velocity, and execution consistency.
- Collaborate on credit analysis and deal structuring to balance portfolio growth, risk mitigation, and partner expectations.
Lowe’s Client Development Manager – Consumer Credit
Synchrony
12.2020 - 07.2022
- Led enterprise partnership initiatives between Synchrony and Lowe’s, managing high-priority programs with direct impact on credit penetration, customer acquisition, and portfolio performance, including launching and securing BNPL SetPay.
- Served as a strategic advisor to client and internal leadership, aligning credit strategy with Lowe’s consumer growth objectives.
- Built and presented executive-level business cases using quantitative and qualitative analysis to prioritize partnership investments under an Agile framework.
- Collaborated cross-functionally with sales, credit, legal, marketing, risk and technology teams to deliver scalable credit strategies and partnership outcomes.
AVP, Inside Sales – Payment Solutions
Synchrony
02.2020 - 11.2020
- Led third-party vendor partnerships across Payment Solutions verticals, overseeing supplier governance, spend management, and performance oversight to support new partner acquisition and scalable growth.
- Owned partner operating models, policies, and procedures to align vendor execution with Synchrony growth strategy, risk standards, and enterprise governance requirements.
- Partnered cross-functionally with sales, credit, operations, and leadership to identify and execute initiatives that increased new account acquisition, improved conversion rates, and expanded credit penetration.
- Directed vendor sales and service teams, establishing performance expectations, training programs, and operating cadences to exceed revenue and P&L commitments.
- Implemented process improvements to enhance partner enablement, merchant training, and servicing experience.
Bilingual Customer Service Manager – Retail Card
Synchrony
Altamonte Springs
10.2016 - 02.2020
- Managed and developed team of 25 bilingual customer service representatives, enhancing support for retail credit programs across multiple enterprise clients.
- Led operational improvements that enhanced call quality, agent productivity, and customer satisfaction while ensuring compliance with regulatory requirements.
- Designed and executed employee engagement and performance programs, fostering accountability, ownership, and service excellence.
VP, Finance Sales Account Manager – Vendor Finance (Office Imaging)
GE Capital
12.2012 - 08.2015
- Owned regional vendor finance partnerships, driving enterprise sales volume through new business development and expanded financing penetration.
- Managed 80+ vendor relationships, collaborating cross-functionally with credit, risk, pricing, finance, and asset management to grow portfolio ROI.
- Structured creative financing solutions to meet complex vendor and end-customer needs while exceeding P&L commitments.
National Sales Manager – Healthcare Finance
GE Capital
Danbury
01.2001 - 12.2012
- Additional Roles: Healthcare Asset Manager. Six Sigma Black Belt. Vendor Asset Manager
Senior Expatriate Assignment Consultant
Cartus Corporation
01.2011 - 01.2012
Administrative Services Manager
Danbury Police Department
01.2009 - 01.2011
Insurance Agent
AFLAC
01.2008 - 01.2009
Senior Sales Account Manager
New Stream Capital
01.2007 - 01.2008
Education
Bachelor of Science - Business Administration (Supervisory Management)
Western Connecticut State University
Danbury, CTSkills
- Strategic Partnerships
- Enterprise & Ecosystem Growth
- Payments & Patient Financing
- Partner Integration & Enablement
- Executive & C-Level Influence
- Cross-Functional Leadership
- Credit Strategy & Deal Structuring
- Portfolio and P&L Management
- Strategic and Consultative Sales
- Project Management
- Process Improvement
- Agile / SAFe
- Six Sigma Black Belt
- Salesforce
- JIRA
- Microsoft Office
Leadership Affiliations
- Toastmasters, Chapter President, 2018–2020
- Women’s Network
- Hispanic Network
- Health 360 Pillar Lead
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
Ken Wojcik Driven Award - 2019
Sales Winners Circle - 2023, 2024
Sales Winners Circle - 2023, 2024
Timeline
VP – Middle-Market Enterprise Manager
First Citizens Bank
08.2022 - Current
Lowe’s Client Development Manager – Consumer Credit
Synchrony
12.2020 - 07.2022
AVP, Inside Sales – Payment Solutions
Synchrony
02.2020 - 11.2020
Bilingual Customer Service Manager – Retail Card
Synchrony
10.2016 - 02.2020
VP, Finance Sales Account Manager – Vendor Finance (Office Imaging)
GE Capital
12.2012 - 08.2015
Senior Expatriate Assignment Consultant
Cartus Corporation
01.2011 - 01.2012
Administrative Services Manager
Danbury Police Department
01.2009 - 01.2011
Insurance Agent
AFLAC
01.2008 - 01.2009
Senior Sales Account Manager
New Stream Capital
01.2007 - 01.2008
National Sales Manager – Healthcare Finance
GE Capital
01.2001 - 12.2012
Bachelor of Science - Business Administration (Supervisory Management)
Western Connecticut State University