Melissa Scroggin
Indianapolis ,IN
Summary
Proven leader in operations management with a finance background, adept at driving revenue growth and enhancing customer satisfaction at Circle City Coatings Llc. Excelled in vendor sourcing and staff management, fostering high-performing teams and strategic partnerships. Achieved significant process improvements, demonstrating a strong blend of negotiation skills and a results-driven approach.
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Circle City Coatings Llc
Indianapolis, IN
06.2020 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Director of Client Services
Paul Stanko, Attorney at Law
Indianapolis, IN
05.2010 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Office Manager
Lee Transportation
Monticello, IN
06.2004 - 12.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Associate Of Applied Business - Business Administration
Ivy Tech Community College of Indiana
Lafayette, INBachelor Of Applied Arts - Business Administration And Management
Indiana Wesleyan University
Marion, INSkills
Finance background
Vendor sourcing
Work flow planning
Expense reports
Negotiation
Operations management
Timeline
General Manager of Operations
Circle City Coatings Llc
06.2020 - Current
Director of Client Services
Paul Stanko, Attorney at Law
05.2010 - Current
Office Manager
Lee Transportation
06.2004 - 12.2009
Associate Of Applied Business - Business Administration
Ivy Tech Community College of Indiana
Bachelor Of Applied Arts - Business Administration And Management
Indiana Wesleyan University