Melissa Sea
Louisville,KY
Summary
Dedicated General Manager with proven expertise in food safety, budget management, and staff training. Committed to enhancing patient satisfaction and operational efficiency in food service environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Metz Culinary Management / UofL Health Shelbyville
Shelbyville, Kentucky
04.2021 - Current
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations for food service at UofL Health Shelbyville, ensuring compliance with health standards and patient needs.
- Led staff training programs to improve service quality and operational efficiency, contributing to enhanced patient experience.
- Enhance patient satisfaction through attentive service and meal customization.
- Implement safety protocols to maintain health standards in food preparation.
- Established and maintained effective communication with staff to streamline operations and address challenges promptly.
Supervisor
Sodexo USA
Shelbyville, Kentucky
09.2014 - 04.2021
- Supervised daily operations of food services to ensure quality standards.
- Managed staff schedules and assigned tasks for optimal workflow.
- Trained new employees on safety protocols and operational procedures.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Ensured compliance with health regulations and safety guidelines in all areas.
- Monitored service delivery to enhance customer satisfaction and efficiency.
- Complied with company policies, objectives and communication goals.
Food Service Worker
Baptist Health Hospital
La Grange, Kentucky
05.1999 - 04.2019
- Prepared meals adhering to safety and sanitation standards in a hospital setting.
- Assisted in serving food to patients and staff efficiently during meal times.
- Maintained cleanliness of kitchen and dining areas following health regulations.
- Operated kitchen equipment safely, including ovens, fryers, and dishwashers.
- Communicated effectively with dietary staff to address patient dietary restrictions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
Education
High School Diploma -
Oldham County High School
Buckner, KY07-2001
Skills
- Operations management
- Budget management
- Cost control
- Inventory control
- Meal customization
- Food safety
- Staff training
- Staff development
- Leadership and team building
Certification
- ServSafe Certifications
Timeline
General Manager
Metz Culinary Management / UofL Health Shelbyville
04.2021 - Current
Supervisor
Sodexo USA
09.2014 - 04.2021
Food Service Worker
Baptist Health Hospital
05.1999 - 04.2019
High School Diploma -
Oldham County High School