Melissa Sheppard
Baton Rouge,LA
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike.
Overview
23
23
years of professional experience
Work History
Banquet Server
Nino's Bar and Grill &Catering
Harrison, New Jersey
08.2009 - Current
- Replenished buffet lines with fresh foods as needed.
- Set up stations for serving meals according to established guidelines.
- Greeted guests upon arrival and provided assistance throughout the event.
- Carried trays of food items from kitchen to dining areas.
- Changed table settings between courses as necessary.
- Communicated with chefs regarding any special requests from guests.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Answered questions regarding menu items and assisted guests in making selections.
- Replenished beverages throughout meal service as needed.
- Provided refills on drinks as requested by customers.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Responded promptly and courteously to guest inquiries and complaints.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Server Manager
The Stack Restaurant Pancake and Steak House
North Arlington, New Jersey
02.2002 - Current
- Developed policies, procedures, and standards for server management and maintenance.
- Managed server deployments and configurations, including hardware and software upgrades.
- Performed troubleshooting to diagnose and resolve system-related problems.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
Server,host,cashier,waitress Managment,management,
Franklin Steak House and Tavern
Nutley, New Jersey
05.2018 - 05.2024
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Some College (No Degree) - Nursing
Rutgers University
Newark, NYSkills
- Customer Service
- Food handling
- Table Bussing
- Menu Memorization
- Food Service
- Guest Relations
- Food handling and sanitation
- Physically coordinated
- Ordering Procedures
- Safe Food Handling
- Order Accuracy
- Guest Relations Management
- Reliable transportation
- Dining customer service
Timeline
Server,host,cashier,waitress Managment,management,
Franklin Steak House and Tavern
05.2018 - 05.2024
Banquet Server
Nino's Bar and Grill &Catering
08.2009 - Current
Server Manager
The Stack Restaurant Pancake and Steak House
02.2002 - Current
Some College (No Degree) - Nursing
Rutgers University