MELISSA SHOMAKER
St Louis,MO
Overview
16
16
years of professional experience
Work History
Inside Sales Account Executive
Vault CPS
Greer, SC
09.2010 - Current
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Mentored junior sales team members, fostering a culture of continuous improvement and learning.
- Led cross-functional meetings to align sales strategies with organizational objectives and initiatives.
- Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
- Managed a diverse portfolio of accounts, providing exceptional service and maintaining high levels of client retention.
- Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
- Negotiated pricing terms with clients to close deals while still maintaining profitability objectives for the company.
- Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Formerly The Phoenix Group
Timeline
Inside Sales Account Executive
Vault CPS
09.2010 - Current