Overview
Work History
Timeline
Generic

MELISSA SHOMAKER

St Louis,MO

Overview

16
16
years of professional experience

Work History

Inside Sales Account Executive

Vault CPS
Greer, SC
09.2010 - Current
  • Developed strong relationships with clients to enhance customer satisfaction and loyalty.
  • Mentored junior sales team members, fostering a culture of continuous improvement and learning.
  • Led cross-functional meetings to align sales strategies with organizational objectives and initiatives.
  • Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
  • Managed a diverse portfolio of accounts, providing exceptional service and maintaining high levels of client retention.
  • Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
  • Negotiated pricing terms with clients to close deals while still maintaining profitability objectives for the company.
  • Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Set up new accounts, established customer credit and set up payment methods.
  • Formerly The Phoenix Group

Timeline

Inside Sales Account Executive

Vault CPS
09.2010 - Current
MELISSA SHOMAKER