Melissa Shultis
Sparta,TN
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
35
35
years of professional experience
Work History
Sales Associate
Sherwin Williams Co
Crossville, Tennessee
06.2015 - Current
- Assisted customers in locating products and answering inquiries.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Handled customer complaints with active listening and problem-solving skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Office Manager/Designer
Crossville Kitchen Sales
Crossville, TN
05.2012 - 10.2014
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated scheduling for staff and appointments with clients and vendors.
- Oversaw inventory management and procurement of office supplies and materials.
- Designed kitchen layouts using advanced design software to enhance customer experience.
- Collaborated with clients to understand their needs and provide customized solutions.
- Developed detailed drawings and specifications for kitchen installations and renovations.
- Assisted in selecting materials and finishes that align with client preferences and budget.
- Coordinated with contractors to ensure accurate execution of design plans.
Barista
City Brew
Crossville, Tennessee
05.2010 - 11.2011
- Crafted high-quality espresso drinks according to customer preferences.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service in a fast-paced environment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Unit Secretary
CMC
Crossville, Tennessee
03.2008 - 04.2010
- Managed patient scheduling and ensured timely appointment confirmations.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized patient records using electronic health record systems.
Department Manager
Lowe's
Crossville, Tennessee
02.1991 - 09.2007
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service standards.
- Managed inventory levels and organized stock for optimal store performance.
Education
Associate of Science - Sciences
Roane State Community College
Harriman, TN05-2010
Skills
- Customer relationship management
- Point-of-sale systems
- Inventory management
- Product knowledge
Timeline
Sales Associate
Sherwin Williams Co
06.2015 - Current
Office Manager/Designer
Crossville Kitchen Sales
05.2012 - 10.2014
Barista
City Brew
05.2010 - 11.2011
Unit Secretary
CMC
03.2008 - 04.2010
Department Manager
Lowe's
02.1991 - 09.2007
Associate of Science - Sciences
Roane State Community College