Melissa Sims
Kansas City,MO
Overview
27
27
years of professional experience
Work History
Medical Records Clerk/Patient Support Specialist/Insurance/Medicare Team Leader
sComm
Raytown, MO
12.2017 - Current
- Handle Prior Authorizations
- Work with Providers office in regards to Peer to Peer with insurance companies
- Work Denials
- Schedule Doctor and Speech Language Pathologist appointments
- Verify Doctor and Speech Language Pathologist appointments
- Find Speech language Pathologists to do AAC/SGD Evaluations
- Obtain Correct RX's from Doctor's with the correct ICD-10 codes
- Obtain Referrals from Doctor's offices
- Obtain Correct Evaluation Reports form Speech Language Pathologist's
- Create and enter Contact's into Sugar and CRM from events
- Research Possible Event locations
- Create Sales appointments
- Assist both Doctors offices and Speech Language Pathologist's with the needed process
- Explain the UbiDuo to the public
- Explain the process to the Patients
- Filing PT Records
- Uploading PT Records in correct systems
Client Claims, Bookkeeping, PC Hiring, Human Resources, Call Center
H&R Block
Kansas City, MO
08.2013 - 06.2017
- Processed refunds
- Processed Penalty and Interest claims
- Assisted clients with HR Forms
- Assisted with Benefit Questions
- Service Now Tickets
- Answered Phones
- Assist Candidates with applications
- Assist DOC and DM with hiring process
- Process applications
- Special Project
- Assisted with Onboarding issues
- Assisted clients with Deposit issues
- Verified Deposits
- Balanced Banking Records
- Assisted clients with uninstalling & installing product
- Assisted clients with technical issues
- Process applications
- Call Center
Lead various projects to assist instructors
ITT Technical Institute
Kansas City, MO
01.2012 - 01.2013
- PowerPoint presentations for assorted school groups and monitor slides for display
- Filing of documents for various school departments
- Conducted student surveys for instructors for student user
- Tutored Students with various class work
- Checked equipment for proper working conditions
- Lead various projects to assist instructors
Production/Warehouse Packer
Demdaco
Kansas City, MO
10.2006 - 10.2011
- Picked and packed orders from RF Scanners
- Trained new workers in picking process, building prepacks, and implementing special projects
- Inventory Count
- Palletized, shipped, and loaded orders
Warehouse Worker
Allied Staffing
Kansas City, MO
04.2006 - 10.2006
- Picking and packed orders from RF Scanners
- Building Prepacks
Certified Nursing Assistant
Woodbine Healthcare and Rehab
Gladstone, MO
01.2004 - 01.2006
- Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores
- Feed patients who are unable to feed themselves and monitored others
- Bathe, groom, shave, dress, or drape patients
- Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines with charting of daily progress
Restorative Aide, Certified Nursing Assistant
Life Care Centers of America
Kansas City, MO
01.1998 - 01.2006
- Instruct, motivate, safeguard and assist patients practicing exercises and functional activities, under direction of medical staff
- Confer with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, and coordinating treatment
- Observe patients during treatment to compile and evaluate data on patients' responses and progress, and report to physical therapist
- Assist occupational therapists in planning, implementing, and administering therapy programs to restore, reinforce, and enhance performance, using selected activities and special equipment
- Instruct patients and families in work, social, and living skills, the care and use of adaptive equipment, and other skills to facilitate home and work adjustment to disability
- Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff
Timeline
Medical Records Clerk/Patient Support Specialist/Insurance/Medicare Team Leader
sComm
12.2017 - Current
Client Claims, Bookkeeping, PC Hiring, Human Resources, Call Center
H&R Block
08.2013 - 06.2017
Lead various projects to assist instructors
ITT Technical Institute
01.2012 - 01.2013
Production/Warehouse Packer
Demdaco
10.2006 - 10.2011
Warehouse Worker
Allied Staffing
04.2006 - 10.2006
Certified Nursing Assistant
Woodbine Healthcare and Rehab
01.2004 - 01.2006
Restorative Aide, Certified Nursing Assistant
Life Care Centers of America
01.1998 - 01.2006
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