Scott Snare
Kansas City
Summary
Dynamic and detail-oriented professional with a proven track record at Hy-Vee, excelling in customer service and time-sensitive deliveries. Skilled in GPS navigation and package handling, I effectively resolved issues and built strong relationships, ensuring high satisfaction levels while maintaining a clean driving record and adhering to safety regulations.
Overview
25
25
years of professional experience
Work History
Courier
Hy-Vee
Prairie Village, KS
10.2002 - Current
- Delivered customer orders promptly and accurately, ensuring high satisfaction levels.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Managed inventory by tracking packages and confirming deliveries with recipients.
- Provided exceptional customer service during interactions, resolving issues efficiently.
- Maintained cleanliness and organization of delivery vehicle to uphold company standards.
- Assisted in training new couriers on best practices for safe and efficient deliveries.
- Adapted quickly to changing routes and schedules to meet operational demands effectively.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Baker
Hy-Vee
Prairie Village, KS
06.2001 - 10.2002
- Prepared a variety of baked goods, ensuring quality and consistency in products.
- Operated commercial baking equipment efficiently to meet production demands.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Assisted in inventory management by tracking ingredient levels and restocking supplies as needed.
- Collaborated with team members to streamline baking processes and improve workflow efficiency.
- Provided training to new staff on baking procedures and safety protocols.
- Complied with health and safety codes to protect staff and customers.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Education
No Degree -
Johnson County Community College
Overland Park, KSHigh School Diploma -
Shawnee Mission East High School
Prairie Village, KSSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Relationship building and rapport
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Attention to confidentiality
- Smartphone usage
- Weather preparedness
- Vehicle maintenance
- HIPAA compliance
- Payment collection
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Record keeping
Timeline
Courier
Hy-Vee
10.2002 - Current
Baker
Hy-Vee
06.2001 - 10.2002
No Degree -
Johnson County Community College
High School Diploma -
Shawnee Mission East High School