Melissa Solis
La Feria
Summary
Experienced Technical Support Representative with over 5 years of proven problem-solving and top-notch customer service support. Expertise in software evaluation, online chat support, and network development, with a strong proficiency in Microsoft Windows and Office. Committed to delivering exceptional service and passionate about enhancing customer satisfaction through innovative solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
A Stay Above The Rest
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
TaskUs
01.2021 - 11.2023
- Focused on achieving high customer satisfaction by resolving issues promptly, enhancing client retention and loyalty
- Demonstrates strong work ethics and punctuality, always ready to assist colleagues and contribute to a positive and productive workplace
- Analyzed recurring technical problems, developed solutions, and implemented strategies to prevent future issues, increasing system uptime
- Resolved complex technical issues, enhancing customer satisfaction and boosting team performance
Sales Representative
2020 Companies
01.2020 - 01.2021
- Worked closely with team members to develop and implement sales strategies, enhancing team performance and achieving quarterly targets consistently
- Maintained accurate records of client interactions and sales transactions, ensuring seamless follow-ups and high customer retention
Education
Associate Of Applied Science - Computer Programming
Texas State Technical College
HARLINGEN, TX02.2025
Skills
- Software Evaluation
- Online Chat Support
- Microsoft Windows
- Microsoft Office
- Customer Service Support
- Technical Troubleshooting
- Organizational Skills
- Interpersonal Communication
- Problem Solving
- Systems
- Software Programs
- Network Development
- Account Servicing
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
A Stay Above The Rest
11.2023 - Current
Technical Support Representative
TaskUs
01.2021 - 11.2023
Sales Representative
2020 Companies
01.2020 - 01.2021
Associate Of Applied Science - Computer Programming
Texas State Technical College
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