Melissa Soria Sanchez
Menlo Park ,CA
Summary
Dynamic host with proven expertise at Hotel Nia, excelling in customer service and multitasking during peak hours. Recognized for enhancing guest satisfaction through effective time management and team collaboration, adeptly handling large parties and unexpected events while maintaining composure. Committed to delivering exceptional dining experiences and fostering a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Host
Hotel Nia
Menlo Park, CA
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Courtesy Clerk
Nob Hills Foods
Redwood City, CA
08.2021 - 11.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted customers with large purchases by carrying items to vehicles.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
Education
High School Diploma -
Summit Prep
Redwood City, CA06.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Hotel Nia
09.2024 - Current
Courtesy Clerk
Nob Hills Foods
08.2021 - 11.2021
High School Diploma -
Summit Prep